Extremely high latency with home internet

High latency still interrupts downloads....hence why it's called "latency", it's a delay... Using it for netflix alone might not be an issue for some of you, but when you're running multiple applications (whether work related or gaming related) it greatly hinders what you're trying to do. For something that gets marketed as being "great" for all around use, it's starting to look like it isn't. 

I'm sure if all I did was browse a few apps or sites a day it'd be great...but not when I actively *need* the service to run properly. And if this is "just how it is", it's got a long way to go. But again, I'll give another unit a shot. I've got my doubts, but hey, can always cancel the service and find something that works as it should in 2023