Hello, I have the 5G home internet cylinder, and I love the concept, but I have been having a very inconsistent and overall disappointing experience with it. Streaming TV will buffer constantly. Video conferencing for work has become impossible. Speed tests show 1-3Mbps. After several LONG calls to TMobile support, they have told me that work was being done to the tower in my area, but that has come and gone and the speed is still EXCRUCIATINGLY slow or sometimes just stops altogether. Is this a device issue or consistent with everyone else's experience? My device is on firmware version 1.2101.00.1609. Any help would be appreciated!

It’s possible you may also be dealing with an overheating modem.https://community.t-mobile.com/tv-home-internet-7/home-internet-overheating-36560

All, I am thrilled to say I fixed this problem by adding a fan under the unit. I bought this one from Amazon, and it did the trick! No more slow downs! Consistent speed. It seems the lack of a fan causes overheating and slow speeds.https://smile.amazon.com/dp/B07R659J8Z?psc=1&ref=ppx_yo2_dt_b_product_details

I have similar issues with unreliable T-Mobile home internet. When I've spoken to the folks at T-Mobile about it, I get contradictory answers: towers update in my area not causing internet problems; tower update in my area is causing internet problems; my area is good for T-Mobile Wi-Fi service; my area is not good for T-Mobile Wi-fi; internet traffic on tower not cause of issues; amount of traffic on tower affects internet, etc. This has been going on for the 2+ months that I'v had T-Mobile home internet. I finally called and told them that they had won whatever they were trying to win. I've called one of their competitors to try their service. The price is similar and I also get several TV channels included (not cable TV). I have lost all confidence in T-Mobile home internet and I highly recommend that you avoid T-Mobile at all costs (make sure you search for complaints, including BBB complaints about T-Mobile home internet before you decide).

Thanks! I will try that. My device also shows a warning saying Modem Storage Full. Very odd. Also, I have 4 out of 5 / Very Good connection. im also attaching screens of my tower metrics.

How distressing for you, and puzzling. Your metrics are good to excellent. You should be getting speeds of over 200Mbps down because you have the more desirable n41 on the Secondary (5G) and a good signal strength.If you have an external router plugged in, try it without it plugged in, just using the gateway's built-in router.It is easy to reset the gateway's connection by restarting it via the button on the side, after making any changes and just to refresh things. I've read that the Modem Storage message on the top of the gateway doesn't mean anything. Some people got rid of it via the reset.If you aren't using an external router, and you have a laptop or computer with an Ethernet port, plug the computer into the gateway that way with the provided CAT cable, thereby bypassing the wifi to rule out wifi being the issue. If you got speed that way, you will know something is wrong with either your wifi setup or the wifi function of the gateway.When setting up your system, it's good to get one device working properly, before adding all the smart devices on. Since you were trying to set it up when the tower was undergoing maintenance, you could try a hard reset of the gateway and starting all over again. By hard resetting, I don't mean just restarting the gateway, but by depressing the reset hole at the top of the black insert panel on the side of the gateway, using a paperclip or pin, holding for four seconds, and releasing. Then you will need to re-enter all your setup data. I think if you haven't done it, a hard reset like this is worth trying, given that you set up the thing at a time the tower was not functioning properly because of maintenance.Do you by any chance have a 5G phone on T mobile, or a friend who does, and does that work at your house doing a speed test? That is a sure sign, if it works well, that you have a problem with the gateway and need to request a replacement.One more thing I thought of...you said work on your tower has come and gone, according to a service rep you called. What kind of time are we talking about here? A few days, a week. Their tower maintenance issues can last from a few hours to a month, it seems. If they did a new n41 installation, the tuning of that can take days. Perhaps someone who knows more about this stuff than myself can clarify, it it possible to get these kind of good metrics and there be something missing with the connection to the backhaul or something, that would account for getting a 1 or 2Mbps speed?Another thing, I used to have my DSL modem/router two rooms away and it worked fine, full speed. This gateway's wifi will not work that way. You need to be 20 feet or less from the gateway to be sure the wifi will reach you full speed.

Unreliable home internet | Comunidad de T-Mobile

Timsw
LTE Learner
Hace 4 años
jzimm wrote:

Well, it's weird. I got a spike earlier at 300+mbps, now it's back down to 3mbps. I haven't moved the tower. I don't know what's causing these erratic jumps and lows. It's definitely more lows than highs with it.

I think that's a good sign. Yeah, scratch the gateway exchange for a while. Having done work on the tower, they could be tuning the equipment at the tower, and will power up to full power soon.
moofmilker77
Network Novice
Hace 4 años
I've been having the exact same experience with mine. I've concluded that "tower maintenance/upgrades" is a b.s. response from tech support when they don't know what to do. Several times I have been told maintenance/upgrades had taken place recently and each analyst said it took place on completely different days when I spoke with them all on the same day. T-Mobile rushed this service into rollout before it was ready and they are making excuses or trying to paint the perception that they are modernizing their equipment all of the time. I'm on my third replacement gateway and ready to drop TMHI.
Jam25
Network Novice
Hace 3 años
I am having the same problem, I've had the service for 6 weeks now and it is getting worst by the day B2 or B66, B2 most of the time on my primary signal and N41 all the time on my secondary signal. I have seen users with way worst tower metrics than mine and they're getting 150, 200 upto 300Mbps, I have done the router to computer connection via ethernet to no improvement at all.. if am lucky early mornings i'd get 30-40Mbps but from Noon to Midnight it is just crawling. I call customer service to no help at all.. I might give it a try to some suggestions here and see what happen but any comments are welcome..
PWilliams
Newbie Caller
Hace 3 años
jzimm wrote:

Hello, I have the 5G home internet cylinder, and I love the concept, but I have been having a very inconsistent and overall disappointing experience with it. Streaming TV will buffer constantly. Video conferencing for work has become impossible. Speed tests show 1-3Mbps. After several LONG calls to TMobile support, they have told me that work was being done to the tower in my area, but that has come and gone and the speed is still EXCRUCIATINGLY slow or sometimes just stops altogether. Is this a device issue or consistent with everyone else's experience? My device is on firmware version 1.2101.00.1609. Any help would be appreciated!

All you will get are excuses, not solutions. I suggest you leave T-Mobile and get something reliable in your area.
PWilliams
Newbie Caller
Hace 3 años
jlillard wrote:

It’s possible you may also be dealing with an overheating modem.

https://community.t-mobile.com/tv-home-internet-7/home-internet-overheating-36560

Like I said, nothing but excuses.

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