Forum Discussion
UNUSABLE SPEEDS during peak times using home internet
I'm getting HORRIBLE speeds during peak times, starting from after work hrs past 5pm and lasting sometimes up to past 10pm or later. Speeds are consistently fine during the day, then would drop to 10mbps on a good day and 1 or 0.5mpbs on a bad day. Y'all gotta fix this, it's completely unacceptable.
I've had TM home internet for a couple years now. I did the experiment that they recommended with trying to find the best location for their wireless router. Never did get a very strong signal, but had 3 bars on the meter most of the time. Now for the last couple months, I get frequent disconnects, resets or no internet service at all. I've tried unplugging the router (multiple times) to force it to reset. I'm not sure why I have to continue to pay full price for less than full quality internet service!!! There needs to be a correction made, either in the service, the equipment or the amount charged!!!
@awefa, thanks for the background.
How many bars do you see on the gateway display? When you setup your gateway, did you use the locator assistant? That can be helpful to guide you to putting the gateway in the best possible location in your home to receive the best signal.
Finally, what are your device metrics? This data is helpful when diagnosing signal issues. The attachment shows preferred metric results. For example. with an external antenna, mine are: RSSI -49, RSRP -73, and SINR 40.
You can access the metrics from the T-Life app Home Screen > scroll down to “Connect” and tap your gateway device > tap “More” at top > > tap Advanced Cellular Metrics, then tap the “I” or signal results (excellent, good, poor) and let us know your metrics.
it's existed from day one but for a couple weeks was better, then it got much worse recently. had it for around a year. wifi and cable speeds are about the same. I have 1 device connected.
@awefa, if you are located near a freeway, commute traffic users may be using a lot of bandwidth, which impacts home internet users.
To help diagnose your problem, can you answer a few questions?
Did this situation just start, or has it been this way from day one?
How long have you had TM Home Internet service?
Are you connected to the gateway via wifi or ethernet cable? If you use a cable does your speed improve?
Do you have other devices connected to your wifi?
Gracias.
