Forum Discussion
USAGE details no longer available?
Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on "USAGE" tab but that changed overnight. Called in and was told the system is being "updated"--check back later.
Anyone else?
Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
kMaee30 wrote:
Is usage overview not going to be updated anymore?
They won’t tell us.
Is usage overview not going to be updated anymore?
I've noticed this issue since Jann28th. I don't think it will be fixed. I've been given the run around since then. I like seeing my data usage. I'm probably leaving Tmobile if it's not fixed by next billing cycle. Even cheaper phones show data usage.
T-Mobile is showing last month's billing cycle for detailed usage info. It's been over a week since the last billing cycle. Any one know of a timeline for when they're going to fix this?
After a few billing cycles and having off-and-on erratic data accumulation over this time, I'm pretty convinced if usage is not showing up on the TM Usage page, it is not being scored against your data-cap. I basically see this as TM giving me random "free days" of data.
I haven't had T-Mobile Home Internet data reported usage since Nov 25th. Always shows 0GB on the website, app, and my detailed bills.
I was fairly conservative on my data usage, but since T-Mobile refuses to provide usage details, I have become much more liberal in data usage. It's unlimited, and if T-Mobile doesn't care, I won't either.
The pic shows my TMHI usage on my latest bill.
I have the same problem. I think something wrong with T-Mobile webpage for the usage tab and they either don't know how to fix it or it's not important for them to fix it."https://www.t-mobile.com/usage". Customer service on the phone unable to help. Customer service at the store doesn't know what I'm talking about.
Anyone able to see usage details ? I've been fighting with the horrible customer service for days .. they keep telling me to click on usage details and I keep telling them it doesn't work .
Update 2: Data stopped accumulating again 3 days ago. I think maybe the server that is tasked with data tabulation is going dowm...and I'm not sure that is a bad thing if these periods don't score against my data-cap.
Update: Looks like my free data party is over. As of 10:30 last night, data usage started accumulating again. The 54 gig total shown on the prior cycle was never updated or corrected. Looks like I had 3 weeks of free data.
