VPN issues, some work related programs won’t load

@ALocke , while checking the TM forums, I came across the following. While the customer uses Cisco, the correction procedure is the same - create a network, select 2.4 GHz, and select WPA for security.  

My company uses Cisco AnyConnect VPN. I've been having all the same issues mentioned in this thread and gone down the IT rabbit hole trying to remedy this issue. Finally found a knowledgeable T-Mobile technician that explained if personal or work VPN or systems are operating on IPv4 then you need to go into your T-Mobile home internet app > select network > click "+" to add network > name network > create password > select 2.4 GHz band > select WPA/WPA2 > WPA "TKIP & AES" > then save the new network and connect. Worked out my VPN issues and my security cameras are working now.  

Let us know how it works. 

boe210 wrote:

copz1998 wrote:

@ALocke , while checking the TM forums, I came across the following. While the customer uses Cisco, the correction procedure is the same - create a network, select 2.4 GHz, and select WPA for security.  

My company uses Cisco AnyConnect VPN. I've been having all the same issues mentioned in this thread and gone down the IT rabbit hole trying to remedy this issue. Finally found a knowledgeable T-Mobile technician that explained if personal or work VPN or systems are operating on IPv4 then you need to go into your T-Mobile home internet app > select network > click "+" to add network > name network > create password > select 2.4 GHz band > select WPA/WPA2 > WPA "TKIP & AES" > then save the new network and connect. Worked out my VPN issues and my security cameras are working now.  

Let us know how it works. 

I'm also a WFH Cisco VPN user. I didn't add the network - Under Frequency Band instead of selecting 2.4 GHz, I selected Automatic, hit Save... Tada! I'm back in business. Hopefully that keeps me connected and maybe helps others? 

But after a week of calls with tech support here and work IT folks stumped, not being able to do my bleeping job - I'm DONE. I'll be switching to the provider that rhymes with horizon. I don't like them either, but several WFH friends say they're more reliable. 

But after a week of getting nowhere with tech support here and with work IT, I've had it - switching to provider that rhymes with horizon. 

I'm one of the many who has had VPN issues since roughly 19Jan2024. I currently use (or DID use) a Meraki z3 for VLan connection and Cisco Anyconnect as a backup if the Meraki network on my work's side went down.  

I can no longer connect via the Meraki and Cisco Anyconnect’s VPN speed is slow at 10/2 while connected. 80/20 when not connected to a VPN 

I have searched reddit and these forums, have attempted every work around thus far, and nothing. 

What ever updates T-Mobile did on the back end better be resolved soon before they start having their users drop service in droves. Work From Home is still quite popular, regardless of what CEOs want. 

kelvs wrote:

Exact same situation here. Last week was the storm. Everything was working perfectly fine then the day after the storm, VPN is an issue up to now. T-Mobile rep is no help. 

Tried the suggestion:

2.4 GHz, and select WPA - Did not work for me 

2.4 GHz band > select WPA/WPA2 > WPA “TKIP & AES” -  Did not work for me 

 

I might end up switching Internet promptly because it's an issue especially when you work remotely.

I’ll search around if I can find other tips 

Didn't work for me either. And, no storm involved. T-Mobile did something w/ their network and ended up F'ing many of us who work from home. It's most definitely on their end. Take from someone who's already been there, done that it has nothing to do w/ your work VPN. 

TechWriter wrote:

LOOKING FOR HELP wrote:

Can you tell me what the model of the different gateway is? When I asked yesterday if there was another gateway to try, my customer service rep told me there wasn't.  I hate switching because it's cheaper than what I had before and faster. However if I can't work from home when needed that doesn't help.   
thanks for your comment! 

 

Hola,

You’re welcome. I was a little hesitant to post because I’m not sure this will work.

The model number is KVD21. And the HW version is R01.

So far so good this morning. But again, since the problem is intermittent, I'll have to give it some time to see if this really does work.

 

 

I just wanted to provide an update. Since switching to the Arcadyan KVD21 I have not experienced any more issues. Will report here if that should change.

Hola, 

After I posted my comment on this forum, I tried WiFi Gateway reset a few times again  (I reset on the Gateway kit as well) from T-Mobile Internet app and it worked finally, everything is back to normal now. I had a notification for the tower maintenance after the bad weather, so not sure if related or just a timing issue. 

copz1998 wrote:

@ALocke , while checking the TM forums, I came across the following. While the customer uses Cisco, the correction procedure is the same - create a network, select 2.4 GHz, and select WPA for security.  

My company uses Cisco AnyConnect VPN. I've been having all the same issues mentioned in this thread and gone down the IT rabbit hole trying to remedy this issue. Finally found a knowledgeable T-Mobile technician that explained if personal or work VPN or systems are operating on IPv4 then you need to go into your T-Mobile home internet app > select network > click "+" to add network > name network > create password > select 2.4 GHz band > select WPA/WPA2 > WPA "TKIP & AES" > then save the new network and connect. Worked out my VPN issues and my security cameras are working now.  

Let us know how it works. 

I'm also a WFH Cisco VPN user. I didn't add the network - Under Frequency Band instead of selecting 2.4 GHz, I selected Automatic, hit Save... Tada! I'm back in business. Hopefully that keeps me connected and maybe helps others? 

But after a week of calls with tech support here and work IT folks stumped, not being able to do my bleeping job - I'm DONE. I'll be switching to the provider that rhymes with horizon. I don't like them either, but several WFH friends say they're more reliable.