Forum Discussion
no order confirmation
I placed an order for a new phone online three days ago. I still have not received an email confirmation of any sort. Also, T-Mobile can't find the order in their system with the order number I provided. ANNNNDDD they took the money out of my account already. Has anyone had this issue?
signed.tara wrote:
Hi - I appreciate the response! I have looked there as well and it doesn't show up. I thought about it being Labor Day weekend so that might be the hold up? Hoping that tomorrow I receive one z
It's possible. It can also depend on how many orders come in at once. If there's a lot, then the system has to play catchup. It might be worth checking again tomorrow afternoon. If you still don't see it. Reach out to T-Mobile via DM on Facebook or Twitter and have them look into it for you. You can also call Customer Care at 611 as well, if you prefer.
Check your order in your my.t-mobile.com account. It should be under the line the order was placed for. You can view the order status there. The funds being taken from your account usually happens a couple of days before the order ships. Because today is a holiday, it might ship out tomorrow.
Hi - I appreciate the response! I have looked there as well and it doesn't show up. I thought about it being Labor Day weekend so that might be the hold up? Hoping that tomorrow I receive one z
signed.tara wrote:
Hi - I appreciate the response! I have looked there as well and it doesn't show up. I thought about it being Labor Day weekend so that might be the hold up? Hoping that tomorrow I receive one z
It's possible. It can also depend on how many orders come in at once. If there's a lot, then the system has to play catchup. It might be worth checking again tomorrow afternoon. If you still don't see it. Reach out to T-Mobile via DM on Facebook or Twitter and have them look into it for you. You can also call Customer Care at 611 as well, if you prefer.
This just happened to me, i kept having to try and reorder my phone and then i finally got to the end and when it said it wasn't working, well my card was negative because they charged my card for the phone. customer support says they can't find my email linked to the order, but they sent me an email saying my order was almost complete, i never got a confirmation number, nothing.
Did you get that fixed? I'm also in that same situation.
Were you able to get any info as to what happened? I also had that happen to me and they can't find the purchase even when I gave them my card info. It's not showing up on their system and I never got an email confirmation for the order,but they did withdrew the money from my bank account when I tried to make the purchase online.
