Forum Discussion
Samsung S24 trade in
We bought 3 x Samsung S24 phones (2x plus, 1x ultra). I'm trying to get organized for the trade in. First, I could not find the trade in information or the labels anywhere. Now on 1/21 I got the 3 items below under my "my order history" tab on the website. Clicking these allows me to print off the trade in labels.
But how can I figure out WHICH labels go with WHICH phones I’m trading in?
The app doesn’t work at all, in the app clicking “print trade in label” just doesn’t work at all.
In the past, I remember being able to clearly pick a line and print out trade-in instructions along with a shipping label.
Reach out to Customer Care at 611 or send a DM to T-Mobile on Facebook or Twitter to have them clarify which order goes with what trade-in and the full instructions that you need to follow to ensure your trade-ins all go smoothly.
