Unable to Preorder S24 through Samsung

I do NOT want to go on the  5gGO plan or whatever it is that allows me to upgrade! It costs like $85 more than what my plan is now!! I have been a loyal sprint/tmobile  customer for 18 years.  I am ready to just change carriers! This is BS!!

This was also an issue last year.  I ended up giving up and just ordering through T-Mobile last year.  There was a fairly large thread of people having issues trying to complete orders through Samsung that wanted to purchase a device through T-Mobile's EIP that wanted to take advantage of Samsung's accessory credits.  If you really want your device sooner than later.  I would personally just give in and order it through T-Mobile.   It has something to do with how the system is linked to add it to your account.  Direct orders through Samsung for the Unlocked version don't have any issues trying to place an order so it's more than likely T-mobile's system not being able to deal with demand.  

Sail2020 wrote:

I get the dreaded "Your account type is not supported on Samsung.com. Please see the non-supported account types listed on the page."

I have a normal Magenta account that is not, government, employee, prepaid, past due, or any of the other possibilities mentioned by the error.  I have also had this exact same account setup for years and years and have no problems doing this same upgrade in the past.

I have been going round and round with T-Mobile and Samsung support and both say it's the other's issue and are unable to provide any assistance.  It's extremely frustrating.  I've been such a loyal supporter of Tmobile for so many years it would be nice if they could provide even bare minimums of ethical and helpful support. 

Anyone figure out a solution? 

 

I need help with this exact issue! Been around and round!! What can I do?!