Anyone else get the ole' bait and switch?
I got an offer on an upgrade. I was told to turn in my current phone and get $500 promo on the new phone. I followed all instructions and sent my old phone back, got my new phone and I thought that was the end. T Mobile is now telling me I have to pay off the old phone. At no time was this disclosed to me in any way. It would be as if I went to a car dealership, traded my car in, bought a new car, LEFT then was told I had to pay for the car I traded. Why would I pay for a phone I don't have anymore? This is bait and switch and deceitful on the part of T Mobile.
Bait and switch - misinformation from phone agent
When I signed up five new lines with T-Mobile, I was told by Deaven, the phone agent, that he could give me $400 off a new iphone "now" or if I go into a T-Mobile store that would give me $800 off. I went to the store and was told that the information was not correct and they could only give me $400. I then called costumer supports again, and was told that I misunderstood what Deaven told me. I then called back again and was told that not only was I not getting $800, or $400 of I was only going to get $175, I then asked to speak with a manager. She told me that I was eligible for "Keep and Switch" promotion, in which I would be able to get $800 for each phone line I have. She sent me the link to sign up, and said she'd call me back in an hour. I read the terms of "Keep and Switch" and she was incorrect it only pays for remaining balances from my previous carrier, so she lied as well, and never called back. I received a text asking how was my experience, and I gave 0 out of10, so today I received a call from another manager and after explaining myturmoil with her staff, she said, "I know how you feel, but there is nothing I can do." How do I go about reaching T-mobile cooperate to complain?
Bank payments being reversed
Two months in a row now (at a cost of $90 so far to me), my payment has been processed, deducted from my t-mobile bank account last monththen the payment was reversed just in time to give me late fees and drop my auto-pay discount. I tied calling but when they said a 7 minute wait time, waht they really meant was an hour. I've reentered the bank information twice now. My bank statement shows the payment went through, but rather than wait to have it reversed, I'd like to get some help (and get my $90 back). I can make the payment (again), but I need to have whatever is wrong in the system resolved so I don't have to keep going through this. The ONLY reason I set up the t-mobile bank account was to mkae this payment, but I need it to work.T mobiles deceptive practices
Hard to tell if anyone ever actually received their free fire TV for the T Mobile Home Internet promo. I was advised I qualified I was even given a number which I saved on my computer in their redemption center. I've contacted them numerous times and I'm always told we're looking into whether or not you qualify, despite the fact that we already told me I quote for. Now when I go back to the redemption scenario it will not let me enter a date prior to June of 2024. Obviously their intent is to bring you in circles until you finally get frustrated and give up. Been AT mobile customer for as long as I can remember. Most certainly not the company I signed up for originally. Dare I say you've become another Verizon. Congratulations, I hope you sleep well
Bait and Switch Help
How do I go about getting assistance with being Baited and Switched regarding my phone plan? In Feb of 2024 I reached out to Tmobile Text Customer Support to discuss upgrading my phones. I was very clear when asking for TOTAL BILL price from the rep. Rep said TOTAL BILL would be roughly $255. The bill has been $310 each month since. Ive called monthly to try to remedy, but never get helped. Just a $60 bill credit and told a manager would call and that never happens. ¿Qué hago a continuación?Bill constantly wrong
Does anyone else have a problem with their bill constantly wrong? My bill has been higher since I switched and it keeps going up with no explanation.. I called in and had the upper mangers say that they would correct the issue and still nothing. They even have it in their computers what it is suppose to be and it always too much.. Is this a common bait and switch with T mobile where they hope you get tired of calling in to deal with incorrect billing tactics? Any help is appreciated.T-Mobile Military Bate and Switch
I switched to T-mobile in December 2022 because they could save me money on my $200+ AT&T bill with the Military Magenta Max plan. I was extremely upfront about the fact that I am an Air Force Civilian, not active duty. I had multiple people assure me that I qualified before I switched. They used my AirForceID to sign me up at the store. Now, we have switched carriers,spent hundreds of dollars on phones, and now I am being told that I somehow don't qualify. My choices are 1) pay moremaking the switch to T-mobile a pointless switch for similar cost andworse serviceor 2) commit a federal crime by impersonating a fellow soldier. Obviously, I am not going to commit a crime. I am absolutely furious that I was misled and unfortunely, I don't have anyway to prove I was given misinformation because they refuse to provide transcripts. I know they record conversations in store and on the phone but I do not have access to them. I'm honestly in angry tears right now. To T-mobile:please remedy this situation,in writing. The FTC has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act.bait and switch
Anyone else upgrade plan ...trade phones in ...and have to call every freaking month and dispute charges . For 5 months straight. With promises every time its fixed . Anyone talk to a lawyer? I have all the documentation. Screenshots with Verizon admitting I should be getting the promotion. Deceptive trade practices and bait and switch seem appropriate.
