international wifi calling
18 TopicsUnlimited free calls on 15GB/30 Days International Data Pass and Wi-Fi Calling
I was told by a retail sales rep at a T-Mobile retail store today that unlimited free calls to/from/within Simple Global countries on International Data Pass only works on Wi-Fi Calling and that without Wi-Fi calling the charges for each call is $.25/minute (Magenta plan). This does not seem right as this would mean locals calls made within a Simple Global country would result in an international call originating from the U.S. Instead of being a free call, I believe, this would result in a $3.00/minute call. Do we really need to turn on Wi-Fi Calling while on International Data Pass? I am planning a trip to Japan and don't want any surprise billing when I return from the trip. Would appreciate any comment from people that have used this service.Solved11KViews0likes20Comentariosforgetting my wifi password
I called support we reset the gateway to factory resett cause I took my wifi pw out thot I knew it . Well I didn't. Now I'm back to square 1 it's detected my network as tmobile-76bc now its asking me for my password I've put in the wifi password , & the AdministrTor pw it's still not working it won't accept either of them . Says it's wrong password what does it want me to do?78Visto0likes0ComentariosInternational Wifi Calls
I am trying to understand this. i was on an international call for over 3 hours. I thought since it was a WiFi call I would not get charged expensive international rates. After my call, I received a text that my call cost me $636.00.. That's $3 a minute charge. I think that is kind of outrageous for a WiFi call. Is this standard in the industry? I just want to understand this practice. if they call me do I getcharged the same or is it free because I am the one who answered the call? Help me understand how this all works to see if I need to pursue other avenues to communicate with friends abroad I have made over the years. Thank you for your time.40KViews1like13ComentariosHelp! Unable to make phone calls while abroad
I have had the same Simple Choice plan withT-Mobile for many years, and have never had any issues with making international calls when abroad (over wifi or otherwise). I am currently in Cyprus for several months (where I have been before, and, again, never had any issues) and suddenly I am unable to make and receive phone calls. Texts are working. The calls seem to go through, but both parties are unable to hear anything. I have turned on data roaming, I have enabled wifi calling, and I have attempted to call the international t-mobile support number, but even this call does not go through. Suggestions for how to fix this? Ideas for how to get a hold of someone at t-mobile to troubleshoot? Thank you in advance!Solved781Visto0likes3ComentariosBeing Charged for Web Calling
I have been using web calling for at least 3 years to call my mother in the UK from the USA. This week I started to get charged for these web calls. This is unacceptable, and very annoying. The tech I spoke to confirmed that the calls were wifi calls and should not have been charged. But it is still happening. I will probably have to drop my T-Mobile service if this continues.Solved143Visto0likes1ComentarioWifi calling while outside of US
Super frustrated with this… We are in Japan now. (Have US phone numbers)My kid made some calls to US via Wi-Fi calls (which is stated in our billing) and received some calls from US (also says Wi-Fi calls on the billing) I chatted someone at customer service for over an hour and she said we will be charged for this. (25c/min) (for both incoming calls and going calls) but more I read up on it, I should not get charged when using Wi-Fi calls between two US phone numbers. Am I wrong? please advise me if you have had the same experience. we have One plan with unlimited calls. thank you.Solved10KViews0likes10Comentarios