Text Messages that come delayed for up to 4 days or Not At all.
Hi We have a Samsung A32 5g (pervious issued phone was an A22) and anGalaxy S21 Ultra 5G. T-Mobile Corporate (CS) sent us to the store to get (free) new sim cards due to an ongoing issue with our phones due to the INABILITY to send and receive on time text messages since before Aug 2021,(when I had an A22) This is only with text messages. This happens when I have a good signal and a Wi-Fi connection in my house, but it has also happened when I'm out and have only cell signal with GREAT SIGNAL. We have tried it with other carriers with people, and it still doesn't work all the time. The usual phone troubleshooting steps (quitting the Messages application, restartingthe phones,hard resets, brand new phones, even different messaging apps) do absolutely nothing. I should add FaceBook messenger works, but meh. We checked the activity logs in ourT-Mobile account, and the read, delivered, and sent, in the APP it self. which doesn't always work. It's been confirmed many times now thatT-Mobilesees the delays and missed messages. To fix this problem we got a free sim card at the store. (we have done all the technical work with T-Mobile Tech Support at the 1st, 2nd, and 3rd tier Levels, AND having them E-mail the Engineers 2 times.) Which we NEVER received any information back about. In fact they closed the trouble ticket and marked it as resolved! I had to ask about it.We are 16+ year customers and I am no longer recommending T-Mobile to our friends and Family. UNFORTUNATLEY for them, T-Mobile'sCorporate Store tried to give him 3 different sim cards and after THEM calling corporate, it got the PHONE basically bricked, and unusable after TRYING too many times. Got him Flagged by the FRAUD DEPARTMENT. Told him he would have to wait an hour for it to come back to working. FOUR HOURS LATER, it's not working still. So on call to the Call to CS. SoIwas on the phone with then for 1 hour and 56 mins to tell me the FRAUD department does ONLY emails and it wouldtake 24-48 hours for them to get a response, for them to call me and TRUST that them after everything. There is no number and no transfer ability for customers or CS to call them. So no phone for 24-48 hours? After we have been taking our time patience, and gasoline to fix this issue. This is a Corporate Store that LET him leave the store without fixing their mistake. I will be filing a report on the store with T-Mobile, Because you let a customer leave without fixing his problem and making it worse. This should have been simple. I should also mention he went back and forth to the store TWICE to resolve this issue. starting at 10am, on 3/19/22. We do not feel we where given the attention, dedication, and service that we deserve as customers, let alone people. This may end up with us ending our history with T-Mobile as Customers. 16 years of loyalty to end up this way.
Not able to place order online
Everytime I try to place an order on the website, I get this message after entering payment and shipping details: Please call us or visit a store to complete your order. Tu seguridad es importante para nosotros. Lamentablemente, no pudimos verificar tu identidad y no podemos completar tu pedido por Internet. Nuestros galardonados expertos en servicios móviles están listos para ayudarte. Llámanos o dirígete a una tienda para continuar. I don't want to spend 2 hours over call or at the store for something as simple as placing an order to add a line or get a device.Sporadically missed texts/calls + "Not registered in network" + Terrible Support = Severe Problems
Problem My phone is sporadically unable to receive text messages and phone calls (appears out of network for the sender/caller) even in the areas with great signal reception. When the phone is in that state, I am also unable to text and make calls: a "Not registered in network" message appears.The internet connection does not disappear.I can even be watching a video in great quality using my mobile internet, while for someone who triestext/call me, I appear out-of-network. Restarting my phone,fully recovers the ability to call and text. I evenreceive SOME missed text messages that were sent to me while I appeared "offline" often in messed up order andminutes apart. However, some of the texts never reach me which makes things even more confusing. I can't tell for sure what triggers this state, however, I noticed that it happens more often when I drive around the city. The critical issue is that even when I hold my phone in my handactively using internet and watching videos, I haveabsolutely no indication that my phone is unreachable by people until I try to call or text. Since I don't frequently initiate calls and texts, I realized that I sometimesended up with days of a "disconnected" phone. While most of my communication goes through internet, those less frequent, butmost important new personal and professional connections happen via phone calls and texting. It's just recently I realized that over the course of several months if not years multiple miscommunication issues I had with important people were caused by this 'auto-ghosting feature' T-Mobile effectively enabled for me without asking or informing me. Please see "Problem Severity" below. I suspect that it might be related to the fact that my phone does not support 5G andto the Voice over LTE feature T-Mobile introduced some time ago. I do NOT need 5G at this point, the internet speed is satisfactory. My phone is a factory unlocked Samsung Galaxy A8 (2018) SM-A530F/DS purchased from the Samsung store onAmazon in Sep 2018. T-Mobile Supportwas Terrible First, I brought my phone to several T-Mobile offices in Boston area. No 'expert' there was able to find the cause of the problem or fix it. Then I called the officialT-Mobile tech support phone number,took time to explain my problem, they said a more tech-savvy engineer will reach me out within 72h (!). And they simply haven't. Problem Severity Thisis a very serious problem. As I am discovering now, it has affected my personal and professional relationships over the course of months if not years. For people who tryto communicate with me, it appears as if I am ghosting them. From my side, it appears that people ghost me.: They try to call me and they know I am home, but I appear out of network as if I blocked them or turned off my phone They send a text message and it never reaches me. I expect a text message from them, never receive it, and forced to think negatively about the person At this point, given that my issuewas not even addressed by tech support,I am consideringlegal options to solve this problem.It's not that T-Mobile was just unable to deliver the service defined in thecontract, the service effectively imposed majordamages on me, including damages to and loss of professional, financial and personal relationship opportunities.I am in the processof collectingrecords andwitnesses to support my claims in case of apotential legal action.No cell phone service in New Port Richey Fl 34654
I have been on the phone with Sprint/T-Mobile customer service, technical support, and hung up on or can't hear me during conversations with them for the last two days. As soon as I hit my neighborhood area I have no cell service nor can I get Internet on my cell phone. I've been told the tower is down for the last two days and nobody has an explanation or a timeframe of when it will be fixed except ASAP. This is very frustrating and I am one day away from dropping this company and going to Verizon. This is unacceptable my husband has lost multiple leads for his business due to this . I need an answer right now of when my service will have more than one bar located on my phone. I can't even openan appor listen to music on my phone when I take my dog for a walk and that is unacceptable I am furious right now. The only way I can do anything is if I'm on Wi-FiI pay way too much money on auto pay every month to go through this. I have done everything the technical help department has asked to no avail. So this must be issues with the tower.Has anyone else in this area has these issues? I need THE Sprint/T-Mobileto respond today and NOT FROM INDIA, MEXICO, OR ANY OTHER COUNTRY BESIDES THE US.
T mobile tech support is just incredible
I had to call 4 times today (all to 844-275-9310) with my new 5G Gateway. First call at 12:01 (22 min) because my new gateway wont connect despite of my cell phone saying it was "activated" (and only after like 12 times). The guy never tried to activate my new sim but told me to move the old sim card from LTE to the new one and it worked… for 3 hours. I called again at 3:59 (16 min) and the lady says I should move the new sim card back to the new gateway which I did not want to do. She then, instead of activating my gateway SIM, inactivated my cell phone! My call was dropped in the middle with my phone saying "sim card not found". I tried rebooting my phone, reinserting my sim card and no help. I swapped the sim cards between the new and old gateway and neither would work. It appears someone inactivated my old wifi sim card after 3 hours of use and new one was not yet fully activated (despite the phone app saying it was). had to call again using my wife's cell (imaging if I donot have one extra cell phone!), and the third person fixed my sim card first (I got texts saying it was reconfigured), and then also my gateway. She promised me that I should not be making another call today. The 2nd lady called back to ask me if everything was fixed and I told her that she messed my phone sim, which she denied or did not even understand! but the gateway again dropped off, and I had to call a 4th time! I rebooted the gateway before a call back and it was working. this third lady says it will never happen again and this happens because of a new router…. with reconfiguring all my devices and 2 printers, today I accomplished nothing else other than dealing the constant dropping-off of the gateway….I truely hope this wont happen again...my old device was better and had no problem even on the first day.
The 5gUC "upgrade" bricks my iPhone 12 Pro
T-mobile just "upgraded" towers in my area to carry signals as 5gUC but whenever my phone switches from 5g to 5gUC, the data gets bricked. My family has four T-mobile iPhones, from the 12 Pro through the new 14, and this is affecting ALL of our iPhones. When we are on 5gUC, we can't text, can't download pictures or video, can't upload anything at all, and cannot open apps. NOTHING works on 5gUC on any of our iPhones except the phone calling feature. That'd be fine if I was paying for a landline phone, but these are iPhones! Come on, T-mobile! I spent well over an hour on the phone with T-mobile tech support on Wednesday, and they had me go into settings and "reset iPhone," then "reset network settings," and supposedly they were fine-tuning something on their end with a supervisor assisting to "fix" the issue with 5gUC. This made things better for one day, then today (two days later) the 5gUC bricked all our phones again. Hey T-mobile, if you rolled out something that doesn't work, FIX IT! And no, the solution is not to send your customers back to 2019 LTE only service when we are paying for 5G capability. Turn off the 5gUC features on your towers and go back to the 5G service that worked before the UC"upgrade" until you have the problems ironed out. Quit compromising service with a clearly botched upgrade. T-mobile tech support had me use my Verizon cell phone from my work for most of the hour long call with their tech support…because my T-mobile service wasn't working… I'm starting to think that's significant in some way….