Forum Discussion
Assurant return concern
I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they said that I cannot turn it in in-store since the Protection<360> stuff all goes through Assurant. I am scared they will lose my returned phone and then bill me for it, as has happened to so many other people.
Has anyone successfully done a return with Assurant? Any advice as to how I can protect myself - like getting a receipt and buying package insurance? I've also heard filming myself boxing the phone and sending the package is good, does that really help?
And what can I do if/when they lose my phone?
Also, has anyone actually had a *good* experience with Assurant or Jump? Literally all I am seeing is horror stories.
I haven't had to ship a phone back but normally it's done with UPS or FedEx. Both of them have the option to get a receipt and tracking numbers for items you ship so you know when it's delivered.
Thanks! They're having us send it back USPS now....I got a receipt with the date, weight & tracking number, so hopefully that will be enough if they lose it.
Also, I found some stickers with the IMEI and a bar code for my broken phone, so I sent it back with one of those stuck to the glass, hopefully will help them keep track of it at the warehouse.Awesome! So glad you got the tracking info. Have you been able to use it to track where it is? Just wanna make sure you're feeling good about shipping back.
I have also had similar issue. I have been a customer for 15 years and will be finding a new provider after this con job. Received a new phone from them and mailed the old one back with the supplied return label. 3 months later I get a charge on my T-Mobile bill for a non-returned insurance claim phone. I tried contacting Assurant about this and after being on hold 30min, finally got through. They asked several questions to verify my account and identity and when they got to my billing address they said it was wrong. I told them they are wrong. They told me to look at my online account to verify. I did and they still said I was wrong. I then proceeded to attempt sending them a PDF of my bill to verify themselves and they said they can't receive any files; which is a lie, because I sent all my original return documents digitally. I then asked to speak with a supervisor and was told that they were busy and would call me back on Monday. It's been over a week and still no call back. This company is nothing but a scam. I went on reddit and found countless other people who have had the exact same issue with this company.
Sent my phone back, taped up. Placed in USPS Dropbox. Now getting mail notices they haven't received the device. 1 call a week ago, said it arrived in the warehouse no issues. This week, another notice. So I called. Package was empty. Sounds like Assurant is defrauding people. Filing a BBB claim and possibly one with the FCC. Since there are others with this issue, this seems a common occurrence. I have returned devices in the past no issues. I was told I need to find the phone?!! It could be anywhere. I am supposed to trust mail and warehouse workers. What, they think I mail empty packages for free phones?. Filing formal complaints. We don't need to be bullied. Shame on Assurant and T Mobile.
