Being charged for phone after returning back to Assurant...

scm0756 wrote:

I'm going through the same issue, returned a phone on July 1, 2021 with receipt that it was delivered at the warehouse but T mobile charged me $506 plus the $99 deductible for insurance anyway stating they can't find it.  I have spent 20 hours on the phone and talked with numerous customer service reps, they always promise to get back to Me or credit my account but it never happens.  None have every followed up with me. T mobile and Assurant are terrible companies and are running a scam and getting away with it.  Spread the word to not use T mobile and not to let them talk you into their insurance.  I was on autopay and disputed the charge and my credit card co agreed with me but T mobile is now threatening  collections.  So frustrating.  

I am going thru this same issue, since July.  I am going to file a complaint with BBB. I think we should all get together and file a class action lawsuit. 

So this post is 4 years old and there are still replies from days ago with dozens of people experiencing the same problem, yet only 1 or 2 have posted their resolutions. I just went through the same thing, so I want to share how my situation was resolved. I don't want to repeat the same story that we see in all these posts; claim with assurant, receive new phone, ship damaged phone, get non-return fee on bill, contact tmobile/assurant, check tracking number, assurant claims they received an empty envelope. 

After that, I went through multiple calls with assurant and tmobile, they each ran their "investigations" to find the phone, to no avail. Assurant pretty much cornered me stating that they received an empty package and that all I could do was file a claim with USPS.

Though the whole ordeal is so ridiculous, it was only at this point that I decided it was too much; why would i have to waste my time, trying to find a phone that I did my part with and shipped out? So instead of a claim with USPS, I went on the assurant website where they have a form that you can fill out to request information. I filled out my info, my claim number, and I asked for the name, phone number, and other contact info of the person who is in charge of my claim, so that I could properly list them as the defendant in a small claims court case that I would open up. NOT 2 HOURS later I received a phone call from assurant "corporate offices". This lady said she could help me and that all she needed to do was track down the shipping info and see what the weight of the package was when I shipped it. So I told her I have the receipt and that it shows the weight was 8oz. She asked me to email a copy of the receipt, I did that within a few minutes, and that same night she emailed me back saying that she applied the credit for the non-return fee to my account.

I hope this helps others!!

TL;DR just contact assurant and say that you will sue… they’ll resolve your issue right away. 

Looks like you posted another thread that was very similar to this one. Can you let us know if this was handled? ¡Gracias!

Tammy Matthews wrote:

I know it is very frustrating indeed. I took me several trips to the post office, Several complaints made against the shipping company weather its the USPS, UPS, FED EX. Several calls to TMobil and escalations and me wanting to change providers. I told them that i will not pay the bill and i will dispute this over and over until you figure this out. I kept calling and disputing it like every other day until i met the right reps to listen and take care of the issue. now the bill has been removed and resolved. It took lots of work, complaining and going back and fourth.

I would also like to know how you got this resolved. I don't mind doing the work, but I've tried and have not gotten anywhere. 

So I take it we are all having the same issue. Returned a damaged phone back in July and am now being charged 500 bucks for my son's phone. The 200 dollar deductible was already paid, so we're talking 700 dollars! I took it to the post office; I know it was mailed. This is ridiculous. Has anyone found a better company? I'd like to know because I'm not paying the 500 bucks, I'll just go elsewhere. If anyone knows of a good phone company, please let me know. 

I'm going through the same issue, returned a phone on July 1, 2021 with receipt that it was delivered at the warehouse but T mobile charged me $506 plus the $99 deductible for insurance anyway stating they can't find it.  I have spent 20 hours on the phone and talked with numerous customer service reps, they always promise to get back to Me or credit my account but it never happens.  None have every followed up with me. T mobile and Assurant are terrible companies and are running a scam and getting away with it.  Spread the word to not use T mobile and not to let them talk you into their insurance.  I was on autopay and disputed the charge and my credit card co agreed with me but T mobile is now threatening  collections.  So frustrating.  

I finally had this resolved after countless hours.

call (425) 378-4000 corporate office. I spoke to Ohmar and he fixed it in minutes. 
Call after 12pm eastern time.

This is so frustrating. I am going thru the same issue. In July I sent in my broken device to Assurant. I have countless calls them and no resolution.  First they stated they didn't receive package. USPS tracking info states the delivered. Now they are saying package was empty. Charged me $576, which I refuse to pay. Because I did return the broken device. I am going to fille a BBB complaint. If need be will get a lawyer and to file a class action suit. Apparently this is the normal practice

I was told the same thing by Assurant, that the package was delivered but they were unable to locate the device.  I pointed out the insurance policy states the device must be delivered and the tracking info proves it was delivered and I am not responsible for what happens to it after delivery. Assurant lost it or someone at Assurant has taken the device.  Not my problem.  I had a 3 way call going and this was stated and recorded.  

You need to get T mobile on the phone when you speak with Assurant, many of the Assurant customer service reps hung up on me or lied and stated they had no record of my numerous calls. Terrible company and they are recommended by T mobile.  

magenta10415790 wrote:

So this post is 4 years old and there are still replies from days ago with dozens of people experiencing the same problem, yet only 1 or 2 have posted their resolutions. I just went through the same thing, so I want to share how my situation was resolved. I don't want to repeat the same story that we see in all these posts; claim with assurant, receive new phone, ship damaged phone, get non-return fee on bill, contact tmobile/assurant, check tracking number, assurant claims they received an empty envelope. 

After that, I went through multiple calls with assurant and tmobile, they each ran their "investigations" to find the phone, to no avail. Assurant pretty much cornered me stating that they received an empty package and that all I could do was file a claim with USPS.

Though the whole ordeal is so ridiculous, it was only at this point that I decided it was too much; why would i have to waste my time, trying to find a phone that I did my part with and shipped out? So instead of a claim with USPS, I went on the assurant website where they have a form that you can fill out to request information. I filled out my info, my claim number, and I asked for the name, phone number, and other contact info of the person who is in charge of my claim, so that I could properly list them as the defendant in a small claims court case that I would open up. NOT 2 HOURS later I received a phone call from assurant "corporate offices". This lady said she could help me and that all she needed to do was track down the shipping info and see what the weight of the package was when I shipped it. So I told her I have the receipt and that it shows the weight was 8oz. She asked me to email a copy of the receipt, I did that within a few minutes, and that same night she emailed me back saying that she applied the credit for the non-return fee to my account.

I hope this helps others!!

 

TL;DR just contact assurant and say that you will sue… they’ll resolve your issue right away. 

Thank god you got it cleared up. I ended up filing a BBB complaint and Assurant called me back the next day. They issued the credit. My next step was to file a claim at small claims court I was even looking at how to open class action suit with all the complaints I was seeing around on the internet. But it has been resolved. Thanks for your reply