Being charged for phone after returning back to Assurant...

Jefflainey wrote:

This nightmare is happening to me. I have auto pay and they took 885.00 dollars out of my account. I have been nonstop calling saying it will be resolved and it never does. I feel robbed and have no rights. I can not miss anymore work over this. I believe this is their plan to wear you down so you give up. This amount has hurt me in so many ways. I just don't even know what to do anymore.

kamandu wrote:

scm0756 wrote:

I'm going through the same issue, returned a phone on July 1, 2021 with receipt that it was delivered at the warehouse but T mobile charged me $506 plus the $99 deductible for insurance anyway stating they can't find it.  I have spent 20 hours on the phone and talked with numerous customer service reps, they always promise to get back to Me or credit my account but it never happens.  None have every followed up with me. T mobile and Assurant are terrible companies and are running a scam and getting away with it.  Spread the word to not use T mobile and not to let them talk you into their insurance.  I was on autopay and disputed the charge and my credit card co agreed with me but T mobile is now threatening  collections.  So frustrating.  

 

 

I am going thru this same issue, since July.  I am going to file a complaint with BBB. I think we should all get together and file a class action lawsuit. 

I completely agree! Class action 👍 

I had my very first phone break.  I took all the necessary steps to send back my phone.  I put it in my mailbox the morning the mailman was coming to pick it up and had my camera on the mailman showing him take my mail that morning with the phone in it.  I get letters telling me I owe them for a phone at full price.  The company I own builds cell phone towers for T-Mobile and this is how I was treated.  There is no way for the customer to track the package once it has left your hands.  There is no usps first class tracking available for this package.  I was inside the post office with a manager for almost 2 hours trying to find out where the package was.  After spending 2 full days dealing with Assurant they still give me numbers that are not valid tracking numbers.  So I took it a step further and called consumer affairs with the usps and I was told  this ", the number provided is the tracking number I requested to trace your parcel in the USPS system, although, after checking it, the number appears as invalid. It is possible that Assurant generated a bad label. Please contact Assurant to dispute it; USPS is unable to assist further.

Yes, T-MOBILE seems to have a problem, it also appears ASSURANT and TMOBILE are the same despite different names or possibly Corporations (research ongoing on this). So, when T-MOBILE was sent the phone, in the included Envelope, in MARCH 2019, and they do not tell you until on or about AUG. 10, 2019, they seem to have a real problem. THE MESSAGE I GOT BY EMAIL TODAY (redacted my info):

"

Servicio de T-Mobile <do-not-reply@t-mobile.com>

2:20 PM (9 hours ago)

Ir a T-Mobile.com

Tammy Matthews wrote:

I know it is very frustrating indeed. I took me several trips to the post office, Several complaints made against the shipping company weather its the USPS, UPS, FED EX. Several calls to TMobil and escalations and me wanting to change providers. I told them that i will not pay the bill and i will dispute this over and over until you figure this out. I kept calling and disputing it like every other day until i met the right reps to listen and take care of the issue. now the bill has been removed and resolved. It took lots of work, complaining and going back and fourth.

Can you tell me how you did it to dispute the non return fee? Did you do it with your bank or Tmobile?

I have had similar issues. Been a T-Mobile customer for 15 years and I will be leaving to another carrier after this experience. Received a new phone from them and mailed the old one back with the supplied return label. 3 months later I get a charge on my T-Mobile bill for a non-returned insurance claim phone. I tried contacting Assurant about this and after being on hold 30min, finally got through. They asked several questions to verify my account and identity and when they got to my billing address they said it was wrong. I told them they are wrong. They told me to look at my online account to verify. I did and they still said I was wrong. I then proceeded to attempt sending them a PDF of my bill to verify themselves and they said they can't receive any files; which is a lie, because I sent all my original return documents digitally. I then asked to speak with a supervisor and was told that they were busy and would call me back on Monday. It's been over a week and still no call back. This company is nothing but a scam. I went on reddit and found countless other people who have had the exact same issue with this company. 

Jefflainey wrote:

This nightmare is happening to me. I have auto pay and they took 885.00 dollars out of my account. I have been nonstop calling saying it will be resolved and it never does. I feel robbed and have no rights. I can not miss anymore work over this. I believe this is their plan to wear you down so you give up. This amount has hurt me in so many ways. I just don't even know what to do anymore.

I am having the same issue. This is sad they are doing this to there customers. 

I am having the same issue. This is sad they are doing this to there customers. 

I finally resolved the issue by communicating with Tmobile over twitter.  I had to set up a twitter account and contacted T-Force and requested a phone call.   The company no longer responds at the customer care phone number and email and text did not work for me but I had an immediate response using twitter.

It is important to have the tracking information on your device so that you can prove the device was delivered.  I had to set up a 3 way conversation with Assurant and Tmobile and it took hours.  The Assurant rep was very rude and condescending but the outcome was T mobile credited my account within 8 hours. I canceled the insurance and would not recommend using Assurant. 

Good luck.

This same thing has happened to my family. We sent the phone with the pre posted envelope they provided and then now I finally hear that they never got it. This makes me so upset they are trying to charge me the whole price of my device that I returned just the exact same way I have always sent it and never had a problem. This is a huge problem! Not cool at all that this is happening to so many people! Not cool at all! I can't believe this to say the least...we have been with tmobile since before they were tmobile and never ever had a problem like this. I really hope they can find it because this is such a head ache and so un fair can't believe this. If this isn't fixed by them my family and our 8 lines will for sure switch up company's for a company who will be more responsible for their mistakes. My next step will be small claims court tho I really don't want to but I also feel that they need to be held responsible. Saving all of these same complaints in my records as well. Might help in the future especially if this goes to court.

Edgarluevano919 wrote:

 

I completely agree! Class action 👍 

Not a possibility, unless you opted out of T-Mobile Terms & Conditions within 30 days of first service.

https://www.t-mobile.com/responsibility/legal/terms-and-conditions

¿CÓMO RESUELVO LAS DISPUTAS CON T-MOBILE?

 

Al aceptar estos T y C acepta resolver cualquier disputa con nosotros a través de arbitraje vinculante o procedimientos de disputas de reclamos de menor cuantía (al menos que se excluya), y renuncia a sus derechos a juicios por jurado y a participar en cualquier demanda colectiva.

 

YOU MAY CHOOSE TO PURSUE YOUR CLAIM IN COURT AND NOT BY ARBITRATION IF YOU OPT OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE EARLIER OF THE DATE YOU PURCHASED A DEVICE FROM US OR THE DATE YOU ACTIVATED A NEW LINE OF SERVICE (the “Opt Out Deadline”).