Being charged for phone after returning back to Assurant...

sucks wrote:

I returned a phone Google PIXEL Pro on 12/02/21. T Mobile said they never received it.  The USPS said it was LOST.  Now, TMobile said they will NOT reimburse me.  TMobile said there is NOTHING they can do.  T Mobile service SUCKS.  T Mobile always end their call saying they always give their personal assurance...they LIE!!! WORST CELL PHONE COMPANY IN THE WORLD!!!  DO NOT USE T MOBILE!!!

youre missing the biggest part of this..if USPS said it was lost.(theyre the ones that were supposed to ship it to TMO correct?).whos hands were on it last..USPS. then it isnt on TMO for losing it. this would be something you need to hammer down on USPS about..

This is funny I’m going through sale situation sent the phone now they saying box was empty this is bullshitt

Yeah, assurance insurance company is full of s*** I return a device on time. They made a mistake said  never returned it. Charged me $700 for non return fee. They come to find out.I did return it they admitted the mistake however... my bill is stuck with 700 plus dollars. In the amount which T-Mobile set ufortunately, it takes 2 to 3 building cycles to remove. I cannot believe it and it's absolute c***. I've been a T-Mobile customer for over 3 and a 1/2 years.I've always paid my bill on time.Never a late fee and I've got to top tier.Plan with a defective device.Internet doesn't work and I get treated like this.Poor customer rblacian's and all the t mobile wraps and texts can say it's worth sorry but unfortunately at this time blah blah. IM OVER IT!!! ANYBODY join me in class action....I have 94 signatures Thusfar!.... I'm truly not worried about T-Mobile and what they'll do.It's too late now.The poor insurance company has made them suffer and lack of better words.T-Mobile is really crumbling.I'll gladly switch over.And they can have their device back that I won't pay the rest for because the way I get treated. You can bet your bottom dollar on that!!!!!

scm0756 wrote:

I was told the same thing by Assurant, that the package was delivered but they were unable to locate the device.  I pointed out the insurance policy states the device must be delivered and the tracking info proves it was delivered and I am not responsible for what happens to it after delivery. Assurant lost it or someone at Assurant has taken the device.  Not my problem.  I had a 3 way call going and this was stated and recorded.  

You need to get T mobile on the phone when you speak with Assurant, many of the Assurant customer service reps hung up on me or lied and stated they had no record of my numerous calls. Terrible company and they are recommended by T mobile.  

Yes they are. I had today T-Mobile rep and Assurant on the line. The rep stated the charges are valid and they could not do anything to adjust the charges. I have the USPS tracking info stating it was hand delivered. They are claim package was empty. I have been with T-Mobile for over 10 years and paying the policy for the same amount of time, which they seem to go up every year $18 a month on 5 different devices. The Tmobile rep said he was going to take care of it. To give him 10 days. Let see what happens.

Edgarluevano919 wrote:

This same thing has happened to my family. We sent the phone with the pre posted envelope they provided and then now I finally hear that they never got it. This makes me so upset they are trying to charge me the whole price of my device that I returned just the exact same way I have always sent it and never had a problem. This is a huge problem! Not cool at all that this is happening to so many people! Not cool at all! I can't believe this to say the least...we have been with tmobile since before they were tmobile and never ever had a problem like this. I really hope they can find it because this is such a head ache and so un fair can't believe this. If this isn't fixed by them my family and our 8 lines will for sure switch up company's for a company who will be more responsible for their mistakes. My next step will be small claims court tho I really don't want to but I also feel that they need to be held responsible. Saving all of these same complaints in my records as well. Might help in the future especially if this goes to court.

Go online and file BBB complaint. They called me the next day and it was resolved. Best of luck. I do believe a class action lawsuit would be good. They are doing this to many people.

Person asked my phone to call. She just dialed two numbers and did not say a word. In an hour I found that my phone balance became 1400. Is there something I can do with that? Please help!!!

it’s looking like we will have to get our lawyer involved, i have never been treated so unfairly, i have a voice mail massage on my phone of the rep. telling me they received my phone and will be removing the charge, and now i speak to someone else and he says no they can not remove the charge, but they have the phone and still wants to charge me, I don't see me or my husband paying for something we do not have. i just pray she can hold them responsible for paying our lawyer fees also 

Oh my God. I cannot believe this is happening to a lot of people. I returned their phone a month ago and I was sent a mail saying I didn't return the phone. I called Tmobile and was transferred to assurant. The agent said they have received the phone and that it wasn't scanned by the warehouse. They said the issue will be resolved in few days but nothing was resolved. Then I received another mail, called Tmobile spoke to them, I was transferred to assurant and the rep said they have the phone but now I'm being charged 568 dollars. I am beyond upset. They can't be doing this to their customers. 

I returned a phone Google PIXEL Pro on 12/02/21. T Mobile said they never received it.  The USPS said it was LOST.  Now, TMobile said they will NOT reimburse me.  TMobile said there is NOTHING they can do.  T Mobile service SUCKS.  T Mobile always end their call saying they always give their personal assurance...they LIE!!! WORST CELL PHONE COMPANY IN THE WORLD!!!  DO NOT USE T MOBILE!!!