Forum Discussion
Cant see usage for this current cycle
I have 19 days left this cycle. every time i’ve tried to check my current usage, it just shows me messages and calls from the previous cycle. it’ll say i have 63 messages this cycle but when i click on it, it switches to 93 and just shows me last months messages. anybody know how to fix this ?
It is time to get back on those mountaintops I mentioned in my last post to say, USAGE DETAILS ARE BACK!!!! Are you dancing? I did when I heard the good news. 😎 We are so sorry for any inconveniences you faced while the service was down, but all should be back to normal now. I recommend logging out of your account and clearing browsing history. I did and then I was able to see the usage details on my account with no error.
I’ve also had this issue since my new cycle began this past weekend.
I am having the same issue. I am really close to taking my 4 lines to another carrier. I'm beyond tired of issues with this!
Me too!! Ditto on a new carrier
Also having the same issue. T-Mobile let us know if you're going to fix this! Don't leave us hanging!
Same here! Called twice and nothing so far. Extremely frustrating.
I'm starting to worry that they actually aren't going to fix the issue. I've also called twice and no timeline.
They say that they are aware of this issue and will get back to me between 24 and 72 hours.
Celinha wrote:
They say that they are aware of this issue and will get back to me between 24 and 72 hours.
Did they return your call? They said they'd call me with an update and I've been waiting for over a week!
Having the same issue. I told them I was going to switch carriers if it didn't get fixed asap (not their asap, a REASONABLE amnt of time). I've chatted w them 3 times and same response every time "we're working on it"
Still waiting for that call.
