Forum Discussion
Expiration date bug for Legacy Pay As You Go?
I’ve had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade.
Early this year, in 3rd week of January 2021, I refilled another $10. After refilling, I saw the expiration date extended to 2022 for the same date in 3rd week of January as expected.
It looks like T-Mobile had a system/software change during the past year as the UI looks different, e.g., no longer shows how many minutes/SMSes the balance would cover.
Whether or not due to that system/software change/migration, I am guessing there's a bug somewhere as my expiration date got shortened by 2 weeks. From Transaction and Activity history, it looks like that happened either mid-August or early October 2021.
- Anybody else noticed the same expiration date being shortened?
- Was there a system change/upgrade that T-Mobile did during 2021 that you’re aware of?
- How do I contact T-Mobile Chat Support to get this fixed? A few days ago, I saw a way to do so through lower-right corner but don't see it today.
- I’m also curious how many Legacy Pay As You Go users are still around?
Thanks for any reply and help in advance and Happy Holidays!
WHERE ARE THE T-MOBILE EMPLOYEES ON THIS BOARD WHO CAN HELP US WITH THIS?????
call the tmobile hotline and complain, and have them add a note to your account about the expiration date.
of course, this is not the best solution, and your account will still show the incorrect expiration date, and you’ll have to check again next month.
I just refilled my legacy pay as you go account and instead of a 1 year expiration it is now only 3 months. what has everyone done to get this resolved? calling seems pointless with a wait time of eternity.
Well, 72-hours have passed and my accounts have NOT been updated correctly like the phone rep said it would. I think you are right, these phone reps are just saying things to pacify you so you'll go away. I am now doubtful the problem will be fixed automatically.
it’s been almost 2 weeks.
they still haven’t updated my expiration date on my paygo account.
they did add a note to my account, which any rep can see, noting that my expiration date should be december 2022.
so we’ll see how that actually plays out if this crap isn’t fixed by March.
I asked the phone rep if they are actually able to override the expiration date if this isn’t fixed by March, and the rep said yes they can.
I will call again one of these days and ask again if they can override.
I think these phone reps don’t really know wtf they’re talking about
UPDATE: Just called their PAY-AS-YOU-GO support @ 1-877-778-2106 (a 24/7 hotline). They say this is an ongoing problem due to their transition to the "new system". Said my particular problem (I gave them the numbers to both my accounts) should be fixed and updated correctly within 72 hours)
Hope this info helps others in similar situation.
Same here. Two legacy Gold accounts. Both showed 3-month expiry dates after refill. One refilled on 12/28/21, the other refilled today 12/31/21. As of today system did not correct itself, both still showed expiry after just 3 months. Have not had time to contact T-Mobile yet.
I have another that will naturally expire in March. Yeah, there's surprisingly little traffic about this on the interwebs. Maybe we're down to the last dozen or so people using these accounts.
both my legacy accounts still show March 2022 expiration as of right now.
I have 3 legacy accounts, only 1 of which shows the correct expiration date. It was refilled on 12/20.
The other 2 accounts which have the incorrect expiration date were refilled on 12/23.
TMO support has been very quiet on this message board.
The web page now reflects a 12/2022 expiry on my account. Didn't check with anyone. Seems takes about 24 hours to sort out for some reason. Possibly have to match to an old database? Who knows ….
Still have to call about PIN that was apparently reset in August during that debacle.
