I've had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade.Early this year, in 3rd week of January 2021, I refilled another $10. After refilling, I saw the expiration date extended to 2022 for the same date in 3rd week of January as expected.It looks like T-Mobile had a system/software change during the past year as the UI looks different, e.g., no longer shows how many minutes/SMSes the balance would cover.Whether or not due to that system/software change/migration, I am guessing there's a bug somewhere as my expiration date got shortened by 2 weeks. From Transaction and Activity history, it looks like that happened either mid-August or early October 2021.Anybody else noticed the same expiration date being shortened?Was there a system change/upgrade that T-Mobile did during 2021 that you're aware of?How do I contact T-Mobile Chat Support to get this fixed? A few days ago, I saw a way to do so through lower-right corner but don't see it today.I'm also curious how many Legacy Pay As You Go users are still around?Thanks for any reply and help in advance and Happy Holidays!

"My question is if i do get a new phone will i lose my Pay As You Go plan?"You should be able to keep your legacy plan. It was years back when I had to get a new SIM to get the smaller size options. It was (still is I hope) the case that you could contact T-mobile and have them switch you plan to the new SIM without issue. It does not matter how many times you swap that SIM to a new phone, the SIM is the thing that has the IMEI.

Mine is happy now. I waited until it was closer to the early expire date to try adding the smallest amount. Selecting $1.00 to add (used to be $10 minimum of course) did work. Note that it is actually $3.50 due to tax/fees. But the main thing is that my expiration did extend a full year. So if you don't really need to add more dollars/minutes then it seems to just require $3.50 each year to keep it running.

I just added $10 to my $112 balance on my Legacy Pay As You Go Plan, that was expiring in 1 day. And, the entire plan was extended by 1 year, as it should be.

I too have had a Pay As You Go legacy plan now for I figure at least 15 years. It's a back up phone I only use rarely but for 10 bucks a year it's nice to have.I paid my 10 bucks back in Feb. and it actually has the correct 1 year expiration date, I wasn't aware of an issue with the dates until I read this thread.I came here looking for info on changing my phone. I have an old (really old) Samsung E105 flip phone and I suspect with the shutdown of 3G it's going to stop working very soon and I'll be forced to get a new one. My question is if i do get a new phone will i lose my Pay As You Go plan?I don't want to become a monthly prepaid user: I already have that set up with another carrier. Ten, 20 even 25 bucks for an entire year however is fine and well worth it.I'm just afraid if I try to activate another phone T-Mo will have an excuse to eliminate my Pay As You Go and I'll be stuck with a phone I don't want. I should also add that the SIM card in the E105 is too large to fit into the newer phones. I discovered that when I upgraded a 2013 Samsung A3 to a new moto e (my US Cellular prepaid)In that case I had to call CS and they were terrific setting it up and they let me stay on my current lower cost monthly plan.

hellokitty04 wrote: "I too have had a Pay As You Go legacy plan now for I figure at least 15 years. It's a back up phone I only use rarely but for 10 bucks a year it's nice to have." I agree with magenta9868641, above. I recently went from a bar phone (don't laugh. LOL) to a flip phone and needed a smaller SIM card. I tried cutting the larger SIM card down as others have done, but it didn't work for me. So, I ordered a new SIM from T-Mobile which works great. When I added $10 to my account to, the minutes were updated to another year.As magenta9868641 wrote, "It does not matter how many times you swap that SIM to a new phone, the SIM is the thing that has the IMEI.".

Expiration date bug for Legacy Pay As You Go?

TonyNL
Network Novice
Hace 3 años
Also having the same problem with a changed expiration date. My wife and I have been using our Legacy Pay as You Go with Gold Rewards since 2007 (15 years ago). My wife renewed hers on 11/22/2021 and the new expiration date was 11/22/2022. I renewed mine on 02/01/2022 and the new expiration date was 02/01/2023. On 03/03/2022, we disabled the feature "Block international calling-voice/text" on our lines, so that we could make international calls and texts. When we checked our accounts the following day, her expiration date as well as my expiration date became 06/03/2022, which is 90 days from the date that the feature "Block international calling" was disabled. I suspect that disabling the feature changed the expiration date. I have not tried enabling the feature to see if a new expiration date of 90 days after the change would be shown, for example, if I now enable "Block international..." on 03/08/2022, that a new expiration date of 06/08/2022 would show up.
magenta9868641
Roaming Rookie
Hace 3 años
To give credit where due…
Just found my texting to work again so they did fix that one pretty quick. I also see that my expiration as reported by my.tmo is now at 6/6/2022, so it is incrementally moving forward toward the proper 9/4/2022.
magenta9868641
Roaming Rookie
Hace 3 años
Not yet for me. The support is very nice and helpful but the account does not seem to respond to them. The added feature for me is that my text messages are not blocked in and out. Since Legacy can't change that in the my.tmobile login I just called in a ticket to fix that. She did try to fix it herself but got an error so has opened a ticket to the upstream techs.
welshguru
Network Novice
Hace 3 años
I have now called 3 times and it is three months since I did the top up and they have still not fixed my expiry date. Did anyone actually get theirs fixed?
magenta9868641
Roaming Rookie
Hace 3 años
The support rep was able to quickly confirm that my last payment was 9/4/2021, so the May expire is clearly wrong. The added language was that my account was switched from legacy to Rebellion in 8/28. I don't know if that is the actual cause or not. My guess is that it was caused while I was switching to a new phone. I did the "stop international calls" thing for example.

Status. The support rep turned it over to the tech group and she or they will get back to me. I will try to remember to update progress here.

P.S. I found “Rebellion” from as far back as 3 years ago, with somebody complaining about that system.
magenta9868641
Roaming Rookie
Hace 3 años
I noticed due to getting a new phone and then finding that #999# did not work. I eventually tried #225# and that did show my balance but it also showed an expiration this month (6 months early). Checked my account page and it shows the expire in May. On hold with PAY-AS-YOU-GO support @ 1-877-778-2106.
oleansher
Network Novice
Hace 3 años
I can't find anything on-line, but I just added $10 to my legacy gold account, plus $2 for "tax", and I got an additional 365 days. When I look at Payment Activity, Not Activity Log, which goes nowhere, I see that they have deducted $.10 per minute for voice calls and per message on my previous activity. Kinda in the range for what the Gold account used to be. I doubt I would get a lower rate per minute for a larger refill, like Gold used to work, since they just show the money in the account, not the minutes or messages, but I don't need many for this phone anyway. JSher10013
JoCo
Network Novice
Hace 3 años
Can anyone find the place where you can see the various options of amounts to add and what texts/talk time that would give you, plus expiry dates? I have had a Legacy Gold for years which is super helpful when traveling back to the USA for short stints (living abroad mostly) and do not want to lose this number/account.
kdawg
Network Novice
Hace 3 años
maybe for new refills it shows correctly
but those of us who refilled the last week of december still show incorrect date
Kingo
Network Novice
Hace 3 años
Today 01/10/22 added $10.00 to my Legacy Gold account and it correctly stated expires 01/10/23