I've had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade.Early this year, in 3rd week of January 2021, I refilled another $10. After refilling, I saw the expiration date extended to 2022 for the same date in 3rd week of January as expected.It looks like T-Mobile had a system/software change during the past year as the UI looks different, e.g., no longer shows how many minutes/SMSes the balance would cover.Whether or not due to that system/software change/migration, I am guessing there's a bug somewhere as my expiration date got shortened by 2 weeks. From Transaction and Activity history, it looks like that happened either mid-August or early October 2021.Anybody else noticed the same expiration date being shortened?Was there a system change/upgrade that T-Mobile did during 2021 that you're aware of?How do I contact T-Mobile Chat Support to get this fixed? A few days ago, I saw a way to do so through lower-right corner but don't see it today.I'm also curious how many Legacy Pay As You Go users are still around?Thanks for any reply and help in advance and Happy Holidays!

"My question is if i do get a new phone will i lose my Pay As You Go plan?"You should be able to keep your legacy plan. It was years back when I had to get a new SIM to get the smaller size options. It was (still is I hope) the case that you could contact T-mobile and have them switch you plan to the new SIM without issue. It does not matter how many times you swap that SIM to a new phone, the SIM is the thing that has the IMEI.

Mine is happy now. I waited until it was closer to the early expire date to try adding the smallest amount. Selecting $1.00 to add (used to be $10 minimum of course) did work. Note that it is actually $3.50 due to tax/fees. But the main thing is that my expiration did extend a full year. So if you don't really need to add more dollars/minutes then it seems to just require $3.50 each year to keep it running.

I just added $10 to my $112 balance on my Legacy Pay As You Go Plan, that was expiring in 1 day. And, the entire plan was extended by 1 year, as it should be.

I too have had a Pay As You Go legacy plan now for I figure at least 15 years. It's a back up phone I only use rarely but for 10 bucks a year it's nice to have.I paid my 10 bucks back in Feb. and it actually has the correct 1 year expiration date, I wasn't aware of an issue with the dates until I read this thread.I came here looking for info on changing my phone. I have an old (really old) Samsung E105 flip phone and I suspect with the shutdown of 3G it's going to stop working very soon and I'll be forced to get a new one. My question is if i do get a new phone will i lose my Pay As You Go plan?I don't want to become a monthly prepaid user: I already have that set up with another carrier. Ten, 20 even 25 bucks for an entire year however is fine and well worth it.I'm just afraid if I try to activate another phone T-Mo will have an excuse to eliminate my Pay As You Go and I'll be stuck with a phone I don't want. I should also add that the SIM card in the E105 is too large to fit into the newer phones. I discovered that when I upgraded a 2013 Samsung A3 to a new moto e (my US Cellular prepaid)In that case I had to call CS and they were terrific setting it up and they let me stay on my current lower cost monthly plan.

hellokitty04 wrote: "I too have had a Pay As You Go legacy plan now for I figure at least 15 years. It's a back up phone I only use rarely but for 10 bucks a year it's nice to have." I agree with magenta9868641, above. I recently went from a bar phone (don't laugh. LOL) to a flip phone and needed a smaller SIM card. I tried cutting the larger SIM card down as others have done, but it didn't work for me. So, I ordered a new SIM from T-Mobile which works great. When I added $10 to my account to, the minutes were updated to another year.As magenta9868641 wrote, "It does not matter how many times you swap that SIM to a new phone, the SIM is the thing that has the IMEI.".

Expiration date bug for Legacy Pay As You Go?

kdawg
Network Novice
Hace 3 años
i just refilled my legacy account, and it got shortened by 9 MONTHS !
my refilled minutes are supposed to last 1 year, but they only gave me 3 months.

i use my legacy phone as a backup phone as well, since google voice has free calls and text
jgtr
Network Novice
Hace 3 años
Same here, just updated and got the 3 month expiry. Guess I'll try calling later - don't have signal at the residence, so have to drive into town.
gramps28
Router Royalty
Hace 3 años
Easiest way to contact Tmobile support is by using messenger on one of tmobile's social media platforms or scroll to the bottom of this post where it says connect with Tmobile and select the appropriate icon you want to use.
kdawg
Network Novice
Hace 3 años
jgtr wrote:

Same here, just updated and got the 3 month expiry. Guess I'll try calling later - don't have signal at the residence, so have to drive into town.

i have a feeling this error is not gonna get fixed promptly.

they really screwed up this expiration date for legacy users.
tomwil
Bandwidth Buff
Hace 3 años
Also have a prepaid legacy plan, minimum $10 for one year.

Went to the store today to add $10 to keep the account active for another year. After paying, saw the resulting paperwork with an expiration date of 3 months (3/26/22), not the full year I was expecting. They said it was because of a new system that went into effect this year.

Had the store employee call their customer service. Because of the wait time (~2 hours), I asked that when the employee gets a reply, to call me.

They called a while later, and left the following message:

I will check back at the store next week, to fully insure that the expiration date is now truly one year, instead of three months.
jgtr
Network Novice
Hace 3 años
The web page now reflects a 12/2022 expiry on my account. Didn't check with anyone. Seems takes about 24 hours to sort out for some reason. Possibly have to match to an old database? Who knows ….
Still have to call about PIN that was apparently reset in August during that debacle.
kdawg
Network Novice
Hace 3 años
both my legacy accounts still show March 2022 expiration as of right now.
I have 3 legacy accounts, only 1 of which shows the correct expiration date. It was refilled on 12/20.
The other 2 accounts which have the incorrect expiration date were refilled on 12/23.

TMO support has been very quiet on this message board.
jgtr
Network Novice
Hace 3 años
I have another that will naturally expire in March. Yeah, there's surprisingly little traffic about this on the interwebs. Maybe we're down to the last dozen or so people using these accounts.
vkwong
Network Novice
Hace 3 años
Same here. Two legacy Gold accounts. Both showed 3-month expiry dates after refill. One refilled on 12/28/21, the other refilled today 12/31/21. As of today system did not correct itself, both still showed expiry after just 3 months. Have not had time to contact T-Mobile yet.
vkwong
Network Novice
Hace 3 años
UPDATE: Just called their PAY-AS-YOU-GO support @ 1-877-778-2106 (a 24/7 hotline). They say this is an ongoing problem due to their transition to the "new system". Said my particular problem (I gave them the numbers to both my accounts) should be fixed and updated correctly within 72 hours)
Hope this info helps others in similar situation.