Forum Discussion
Expiration date bug for Legacy Pay As You Go?
I’ve had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade.
Early this year, in 3rd week of January 2021, I refilled another $10. After refilling, I saw the expiration date extended to 2022 for the same date in 3rd week of January as expected.
It looks like T-Mobile had a system/software change during the past year as the UI looks different, e.g., no longer shows how many minutes/SMSes the balance would cover.
Whether or not due to that system/software change/migration, I am guessing there's a bug somewhere as my expiration date got shortened by 2 weeks. From Transaction and Activity history, it looks like that happened either mid-August or early October 2021.
- Anybody else noticed the same expiration date being shortened?
- Was there a system change/upgrade that T-Mobile did during 2021 that you’re aware of?
- How do I contact T-Mobile Chat Support to get this fixed? A few days ago, I saw a way to do so through lower-right corner but don't see it today.
- I’m also curious how many Legacy Pay As You Go users are still around?
Thanks for any reply and help in advance and Happy Holidays!
- kdawgNetwork Novice
it’s been almost 2 weeks.
they still haven’t updated my expiration date on my paygo account.
they did add a note to my account, which any rep can see, noting that my expiration date should be december 2022.
so we’ll see how that actually plays out if this crap isn’t fixed by March.
I asked the phone rep if they are actually able to override the expiration date if this isn’t fixed by March, and the rep said yes they can.
I will call again one of these days and ask again if they can override.
I think these phone reps don’t really know wtf they’re talking about
- vkwongNetwork Novice
Well, 72-hours have passed and my accounts have NOT been updated correctly like the phone rep said it would. I think you are right, these phone reps are just saying things to pacify you so you'll go away. I am now doubtful the problem will be fixed automatically.
- xwangsterNetwork Novice
I just refilled my legacy pay as you go account and instead of a 1 year expiration it is now only 3 months. what has everyone done to get this resolved? calling seems pointless with a wait time of eternity.
- kdawgNetwork Novice
call the tmobile hotline and complain, and have them add a note to your account about the expiration date.
of course, this is not the best solution, and your account will still show the incorrect expiration date, and you’ll have to check again next month.
- kdawgNetwork Novice
WHERE ARE THE T-MOBILE EMPLOYEES ON THIS BOARD WHO CAN HELP US WITH THIS?????
- KingoNetwork Novice
Today 01/10/22 added $10.00 to my Legacy Gold account and it correctly stated expires 01/10/23
- kdawgNetwork Novice
maybe for new refills it shows correctly
but those of us who refilled the last week of december still show incorrect date
- JoCoNetwork Novice
Can anyone find the place where you can see the various options of amounts to add and what texts/talk time that would give you, plus expiry dates? I have had a Legacy Gold for years which is super helpful when traveling back to the USA for short stints (living abroad mostly) and do not want to lose this number/account.
- oleansherNetwork Novice
I can't find anything on-line, but I just added $10 to my legacy gold account, plus $2 for "tax", and I got an additional 365 days. When I look at Payment Activity, Not Activity Log, which goes nowhere, I see that they have deducted $.10 per minute for voice calls and per message on my previous activity. Kinda in the range for what the Gold account used to be. I doubt I would get a lower rate per minute for a larger refill, like Gold used to work, since they just show the money in the account, not the minutes or messages, but I don't need many for this phone anyway. JSher10013
- magenta9868641Roaming Rookie
I noticed due to getting a new phone and then finding that #999# did not work. I eventually tried #225# and that did show my balance but it also showed an expiration this month (6 months early). Checked my account page and it shows the expire in May. On hold with PAY-AS-YOU-GO support @ 1-877-778-2106.
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