Fraudulent Sale of My SIM card

This just happened to me last week! I've a phone notifications that I've purchased two sims cards and I quickly called T mobile and was told that someone used a fake driver's license to purchase two SIM cards under my name at a t mobile store!!! How could this happened??? My questions to T-Mobile is why can't you tell me which store the thieves went to get the SIM card from? I was told by T-Mobile CSR that this won't be reported but if I want to I'm welcome to?! Why is this not reported to the police by T-Mobile? Does T mobile just feel identity thief is not their concern if their customers account being compromised? 
I have never been had any identity theft and I didn't do any unusual purchase or gone to any site except I went to t- mobile store once to make an enquiry about my phone line and months later, I had this identity theft issue! Coincidentally the store I went into, was no longer there in the same location! This to me is highly suspicious! Although t mobile rep said they won't charge me that two SIM cards and had terminated the lines…  it is still a major concern that "someone" did walk in to their store to present a fake ID OF ME! That's very concerning! It is not enough just to say T-Mobile cares about their customers but yet don't report this or share which store the fraud being committed. Please do more than just words. 

wtran98 wrote:

I've been a loyal customer of T-Mobile for over 15 years, however, just this past Wednesday (8/12/2020) my identity was stolen.  Someone purchased a SIM card at the Cerritos, CA store and were somehow able to switch out my SIM number with the new SIM purchased.  I'm just shocked that they were able to do this.  From there they were able to change the email, password, security questions and user name.  My phone was literally disabled so easily.  To add to my frustration the thief ended up trying to purchase nearly $5000 worth of security itmes at a Best Buy.  They might have opened up another account, but I need to await my credit alerts to see anymore damage was done.  I guess they're trying to disable your phone so that when you do a get a call from Citibank or whatever bank you have they can't call you to confirm the purchase amount. Thankfully after spending time with T-Mobile customer service I was able to enable the use of my cellphone again just as Citibank called to verify my identity before the purchase could be processed.  The thief was in the store while I was online with Citibank verifying the purchase!!!  It's been a nightmare having to add fraud alerts to all three credit bureaus and having to change my account information back on T-Mobile. Just wanted to add a backstory  to this type of fraud that's going on in the store.  

My question is doesn't the store check the customer ID or driver's license before processing such a request.  It seems like it was so easily done.  I'm not sure what the exact identity procedures the store goes through, but this was indeed a headache.  Not sure what else can be done on my end to protect myself in the future.  

This just happened to me twice in the same week.  I've been a customer for 17 years.  T-mobile fixed the issue by reverting the code back to my phone.  It just happened again yesterday after a few days.  They are investigating again!

What career apart from your personal could you like to try? Car repair - it might allow me to reflect onconsideration reseñas on problems and fasten things and now not surely have it engage with many humans. Or in reality any kind if repair. Possibly a database or community administrator too.

I've been a loyal customer of T-Mobile for over 15 years, however, just this past Wednesday (8/12/2020) my identity was stolen.  Someone purchased a SIM card at the Cerritos, CA store and were somehow able to switch out my SIM number with the new SIM purchased.  I'm just shocked that they were able to do this.  From there they were able to change the email, password, security questions and user name.  My phone was literally disabled so easily.  To add to my frustration the thief ended up trying to purchase nearly $5000 worth of security itmes at a Best Buy.  They might have opened up another account, but I need to await my credit alerts to see anymore damage was done.  I guess they're trying to disable your phone so that when you do a get a call from Citibank or whatever bank you have they can't call you to confirm the purchase amount. Thankfully after spending time with T-Mobile customer service I was able to enable the use of my cellphone again just as Citibank called to verify my identity before the purchase could be processed.  The thief was in the store while I was online with Citibank verifying the purchase!!!  It's been a nightmare having to add fraud alerts to all three credit bureaus and having to change my account information back on T-Mobile. Just wanted to add a backstory  to this type of fraud that's going on in the store.  

My question is doesn't the store check the customer ID or driver's license before processing such a request.  It seems like it was so easily done.  I'm not sure what the exact identity procedures the store goes through, but this was indeed a headache.  Not sure what else can be done on my end to protect myself in the future.  

fantastic, thanks very much for this tip

On Friday, October 4, 2019, 10:45:52 PM EDT, gramps28 <no-reply@t-mobile.com> wrote:

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Fraudulent Sale of My SIM card

reply from gramps28 in Account & services - View the full discussion

https://www.tmonews.com/2019/09/t-mobile-noport-protect-account-sim-hijacking/

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You're quite welcome 

Cheers

Sent from Yahoo Mail on Android

On Fri, Oct 4, 2019 at 8:01 PM, magenta2938651<no-reply@t-mobile.com> wrote:

#yiv3315479900 * #yiv3315479900 a #yiv3315479900 body {font-family:Helvetica, Arial, sans-serif;}#yiv3315479900 #yiv3315479900 h1, #yiv3315479900 h2, #yiv3315479900 h3, #yiv3315479900 h4, #yiv3315479900 h5, #yiv3315479900 h6, #yiv3315479900 p, #yiv3315479900 hr {}#yiv3315479900 .yiv3315479900button td {}

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Fraudulent Sale of My SIM card

reply from magenta2938651 in Account & services - View the full discussion

very helpful, thank you!

    On Friday, October 4, 2019, 10:52:53 PM EDT, appalledandhorrified <no-reply@t-mobile.com> wrote: 

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Fraudulent Sale of My SIM card

reply from appalledandhorrified in Account & services - View the full discussion

They most likely will not appropriately secure your account until you incur irreparable financial damage like myself but attempt to require a sim card lock which can only be unlocked from within their "Fraud Department". Short of having that specific safeguard, you will be susceptible to being hacked by an insider. Because the individual had the ability to bypass my 12 digit passcode and 2 security questions no one on earth knows besidemyself, it is evident an employee of Tmobile was either the hacker or at the very least an accomplice. The level of authority this person had was not high enough to manipulate the "Fraud Departments" system which would have enabled them to acquire a new sim under the guise of being me. Once that lock was established, the insider could only shut my sim card off by claiming it was lost, but was not able to convince the Fraud Department that they were me and be issued a new sim. I hope I have been of some assistance. Please inform other's who are vunerable as well.

-J

Sent from Yahoo Mail on Android

  On Fri, Oct 4, 2019 at 7:39 PM, magenta2938651<no-reply@t-mobile.com> wrote:   

#yiv3824488983 * #yiv3824488983 a #yiv3824488983 body {font-family:Helvetica, Arial, sans-serif;}#yiv3824488983 #yiv3824488983 h1, #yiv3824488983 h2, #yiv3824488983 h3, #yiv3824488983 h4, #yiv3824488983 h5, #yiv3824488983 h6, #yiv3824488983 p, #yiv3824488983 hr {}#yiv3824488983 .yiv3824488983button td {}

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Fraudulent Sale of My SIM card

reply from magenta2938651 in Account & services - View the full discussion

Hello, why don't you tell us all what security precautions you have negotiated with T Mobile so we can all try to get them too?

This email was sent by T-Mobile Support because you are a registered user.

You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences

This email was sent by T-Mobile Support because you are a registered user.

You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences

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very helpful, thank you!

On Friday, October 4, 2019, 10:52:53 PM EDT, appalledandhorrified <no-reply@t-mobile.com> wrote:

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Fraudulent Sale of My SIM card

reply from appalledandhorrified in Account & services - View the full discussion

They most likely will not appropriately secure your account until you incur irreparable financial damage like myself but attempt to require a sim card lock which can only be unlocked from within their "Fraud Department". Short of having that specific safeguard, you will be susceptible to being hacked by an insider. Because the individual had the ability to bypass my 12 digit passcode and 2 security questions no one on earth knows besidemyself, it is evident an employee of Tmobile was either the hacker or at the very least an accomplice. The level of authority this person had was not high enough to manipulate the "Fraud Departments" system which would have enabled them to acquire a new sim under the guise of being me. Once that lock was established, the insider could only shut my sim card off by claiming it was lost, but was not able to convince the Fraud Department that they were me and be issued a new sim. I hope I have been of some assistance. Please inform other's who are vunerable as well.

-J

Sent from Yahoo Mail on Android

  On Fri, Oct 4, 2019 at 7:39 PM, magenta2938651<no-reply@t-mobile.com> wrote:   

#yiv3824488983 * #yiv3824488983 a #yiv3824488983 body {font-family:Helvetica, Arial, sans-serif;}#yiv3824488983 #yiv3824488983 h1, #yiv3824488983 h2, #yiv3824488983 h3, #yiv3824488983 h4, #yiv3824488983 h5, #yiv3824488983 h6, #yiv3824488983 p, #yiv3824488983 hr {}#yiv3824488983 .yiv3824488983button td {}

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Fraudulent Sale of My SIM card

reply from magenta2938651 in Account & services - View the full discussion

Hello, why don't you tell us all what security precautions you have negotiated with T Mobile so we can all try to get them too?

This email was sent by T-Mobile Support because you are a registered user.

You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences

This email was sent by T-Mobile Support because you are a registered user.

You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences

They most likely will not appropriately secure your account until you incur irreparable financial damage like myself but attempt to require a sim card lock which can only be unlocked from within their "Fraud Department". Short of having that specific safeguard, you will be susceptible to being hacked by an insider. Because the individual had the ability to bypass my 12 digit passcode and 2 security questions no one on earth knows besidemyself, it is evident an employee of Tmobile was either the hacker or at the very least an accomplice. The level of authority this person had was not high enough to manipulate the "Fraud Departments" system which would have enabled them to acquire a new sim under the guise of being me. Once that lock was established, the insider could only shut my sim card off by claiming it was lost, but was not able to convince the Fraud Department that they were me and be issued a new sim. I hope I have been of some assistance. Please inform other's who are vunerable as well.

-J

Sent from Yahoo Mail on Android

On Fri, Oct 4, 2019 at 7:39 PM, magenta2938651<no-reply@t-mobile.com> wrote:

#yiv3824488983 * #yiv3824488983 a #yiv3824488983 body {font-family:Helvetica, Arial, sans-serif;}#yiv3824488983 #yiv3824488983 h1, #yiv3824488983 h2, #yiv3824488983 h3, #yiv3824488983 h4, #yiv3824488983 h5, #yiv3824488983 h6, #yiv3824488983 p, #yiv3824488983 hr {}#yiv3824488983 .yiv3824488983button td {}

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Fraudulent Sale of My SIM card

reply from magenta2938651 in Account & services - View the full discussion

Hello, why don't you tell us all what security precautions you have negotiated with T Mobile so we can all try to get them too?

This email was sent by T-Mobile Support because you are a registered user.

You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences

https://www.tmonews.com/2019/09/t-mobile-noport-protect-account-sim-hijacking/

Hello, why don't you tell us all what security precautions you have negotiated with T Mobile so we can all try to get them too?