Grandfathered Simple Choice

Veracity wrote:

I've been a loyal TMobile customer for years -- have 5 lines.  Just tried adding a sixth line to my grandfathered Simple Choice Plan.  One service representative indicated I could add a line for $10...next representative indicated I couldn't add lines to that grandfathered plan anymore.

Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.

Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?

 

 

I just got off the phone with Customer service and did a quick search on my "grandfather" plan and found others are having somewhat a problem with my plan as well...here's my deal…

I changed over to T-Mobile and signed up for the 2 line Simple Choice unlimited for $100 in like 2014(ish?). I get a call about 5 years ago. We can offer you two phones or tablets at no charge. It was close to Christmas my kids were young so we got them tablets. When I am doing the process, I ask can I take these lines and turn them into phone lines down the road for the same price? Yes. (Ok, cool when my kids get older, I'll swap them over).

Last year, I get another call able to add another line at no cost...I have since added to our family and my oldest is now old enough for a phone so I add her a phone. 

I have 5 lines (3 phone and 2 tablets) for $100 and in my head when everyone needs a phone, I'll have 5 phones for $100... CAN'T BEAT THAT!!

This month we are having tablet issues, have old phones laying around so I'm like, I'll swap the tablets over…

Customer service is now saying that I can't swap the tablets over to a phone deal without a new plan. I have to add a line $40 and get a free line (some promo they are running)..So $140 for 5 lines...that's not what I was told..

I explained what I was told when I initially added the two tablet lines and said if I knew this I would have added phones instead of tablets...

Anyone able to swap tablet to phone without having to spend more monthly?