T-Mobile support has become an absolute joke. Their slogan of "no jumping from agent to agent" is an outright lie. The overseas call center doesn't know how to use the tools, cannot understand simple English and incompetent is an understatement. There appears to be no one working in the US anymore and I cannot even get a straight answer on what my payoff is to transfer to another carrier.

I have made and received 40+ calls in the last 10 days alone between 6am and 5pm PST and every single one of them has been overseas support.The mobile app chat is also overseas support at all hours of the day.

I am so sick and tired of dealing with the philippines you can't even imagine. They do not know what they are talking about first off. Second off their way of resolving is by making you wait pretending they are doing something, pretending they have the answer and repeating it over and over until you hand up, and the last my favorite they talk and talk and explain and explain for so long that you just give up. All those have happened to me. With Amazon too. These companies should no longer be allowed to sell in the U.S if they cannot offer one of the most essential pillars of a company such as customer support? This was argueing with me trying to tell me how I get billed retro-actively which is fine thats what happens. I got billed on April 15th for my March to April Bill. The problem was that it was more than double. I asked her why was I billed so much? I had pay already for the March bill so what the heck. So she kept repeating and changing it up between oh because you are paying for april to march and she would switch to oh you are paying for feb to april. Get it? Get it? She would say. I was going to say yea i get that……… use your imagination on the rest. Its not their fault though, They are poorly trained, poorly paid, and for someone who has lived abroad for years at a time, I can say with absolute confidence that work ethic is not the as good anywhere as here. They make billions of dollars but are too cheap to for U.S based customer support. Well T-Mobile or should I say Telekom(their real name german company) and Like Schwarzenegger said "I wont be back".

ditto on all foreign support complaints, 1am CST and you STILL get stuck with the ill-mannered creeps from phillipines...just brutal

It’s a dam shame! and I hear you loud and Clear

I had a very nice chat the other day with a Philippines-based agent, Areen. I asked if she was in Birmingham. She was just that good.

How do i get US based support? | Comunidad de T-Mobile

fireguy_6364
Modem Master
Hace 2 años
theres always the social media route like Facebook or Twitter..using this route lands you with tier 2 support instead of the call in tier 1 support..

just dont contact them on their main pages...DM only.. and you will need to confirm who you are
v_i_c_t_i_m__t_
Newbie Caller
Hace 2 años
FIlipINO = NIGHTMARE. it's like talking to a wall. stupid people on earth. I can't even go into the 20 conversations I've had with them over simple and complex issues. I try to be as abusive as possible to get them to transfer me to a us based center. you can ask 30 times nicely or 50 times abusively nothing works.
bublinki
Roaming Rookie
Hace 2 años
I have been with T Mobile for over 10 years. I am now seriously looking into going with another company. The overseas call centers are a nightmare. I am a rare person that does not have Facebook or Twitter.
klook2013
Newbie Caller
Hace 2 años
I just experienced representatives DELETING SOME OF MY SUPPORT CHAT HISTORY in order to cover up their own lies/incompetence. I'm livid!!
anm1016
Newbie Caller
Hace 2 años
I used to talk to Idaho every time I called before 9 pm. I have called at all kinds of hours trying to reach "my team". I even went to the FB page. I was waiting for 20 minutes in between apologies for FB. I called 5 different times through the day trying to reach someone that speaks understandable English. I have been a customer for nearly 2 decades. I said I would never leave because of the customer service. I will try one more time. I'm at a point that all I have are 2 watches that I owe on. All the phones are paid off and I just need someone to talk to me (I was calling about auto payments and upgrades). Went to the local T-Mobile store. There are several people standing, no where to sit and someone else was waiting for over an hour to talk to someone. I don't know if you've ever had to stand for several hours, your feet hurt. I am so done, I'm paying my bill and switching to anyone else.
fireguy_6364
Modem Master
Hace 3 años
either call very early in the morning..or try contacting them through either Facebook or Twitter..
fireguy_6364
Modem Master
Hace 3 años
by mobile chat app are you meaning through Facebook or Twitter..or the TMO app? difference between those
fireguy_6364
Modem Master
Hace 3 años
jetboat wrote:

ditto on all foreign support complaints, 1am CST and you STILL get stuck with the ill-mannered creeps from phillipines...just brutal

theres always the Facebook/Twitter route
Ric221
Bandwidth Buddy
Hace 3 años
i have had good succuss using 611 from my phone. no long waits or overseas responders when i call
gramps28
Router Royalty
Hace 2 años
I called the 611 number to cancel my sync up tracker and was immediately connected to a rep in Albuquerque who canceled my line and was off the phone in less than 5 minutes but I rarely call customer service.