Forum Discussion
How to package old phone for trade-in
TLDR; when trading in your phone through the mail, are you supposed to receive a trade-in kit in the mail seperately to send your old phone in? Or do you have to go in the store and ask them to do it...
I would suggest packaging it yourself. I wrapped my last trade-in with a few layers of thick bubble wrap to make sure it fitted snuggly in the box I was using to send it in. Personally, the last time I sent my trade-in, I paid for UPS because of the backlog USPS has and I also wanted insurance and signature required on what I was sending, just in case they tried to say they didn't receive it.
You should be able to find the link in your account to preprint the shipping label and everything that needs to be attached to the outside of your box and also placed inside. If you can't find that, call Customer Care and they will e-mail it to you along with instructions.
I definitely agree that the whole process is in dire need of improvement.
