Forum Discussion
How to package old phone for trade-in
TLDR; when trading in your phone through the mail, are you supposed to receive a trade-in kit in the mail seperately to send your old phone in? Or do you have to go in the store and ask them to do it...
Having the same issue, plus I live 100 miles from the closest store,
To top that off I'm an old man who's computer illiterate,
Have no access to a printer or ability to use it if I did, why in the world can't TMobile physically send me the box with label attached to simplify this process?
Apart from that, not all the info from old phone transferred to new one,
I've been trying to make contact with a living breathing person to maybe set an appointment at the store 100 miles away for when I make the drive for help,
I'm not going to be a happy camper if I'm not able to solve every problem with one trip to town, I won't be making a second trip as a TMobile customer
