Forum Discussion
I pay for Ultra Netflix BUT TMOBILE can NOT let me use it
So, my daughter who is on the family plan, and lives with me, is away at college so her tv shows up in a different HOUSE, so it WILL NOT SHOW! SO, I pay for Ultra I asked for an extra member account and WAS GOING TO PAY EXTRA because NETFLIX thinks my daughter who goes to college has to have her own account on top of all other college costs. The T-Mobile who i pay over $150 a month already has told me that the service I pay for, THEY CAN'T PROVIDE! AND that I need to get my daughter a SEPERATE ACCOUNT (more money) ON TOP OF THE PLAN I PAY FOR ALREADY! And yes I have screenshots
Netflix changed the rules to prevent password sharing outside of the primary residence. This is not something that only affects our T-Mobile Netflix on Us subscription. It affects all Netflix subscriptions.
One of the Netflix rule changes is that accounts paid by a third party (like T-Mobile) are not eligible for additional members. I have no idea why Netflix made that restriction since it makes our Netflix on Us accounts much less valuable. Maybe Netflix wants to eventually eliminate third party accounts, and this is a first step towards that goal.
That restriction is what you are running up against. Your daughter can't use your account when she is at college because of the new password sharing restrictions, but you are not able to add her as an additional member because the account is paid through T-Mobile.
T-Mobile can’t add your daughter as an additional member either because of the Netflix restriction on third party accounts.
There is nothing T-Mobile can do unless they negotiate a new agreement with Netflix. Netflix changed the rules. Unfortunately, that means that currently you have just two options:
- Purchase a separate subscription through Netflix (not through T-Mobile) for your daughter.
- Cancel your Netflix on Us from your T-Mobile account. Then purchase a new subscription directly from Netflix and add your daughter as an additional member.
Netflix changed the rules to prevent password sharing outside of the primary residence. This is not something that only affects our T-Mobile Netflix on Us subscription. It affects all Netflix subscriptions.
One of the Netflix rule changes is that accounts paid by a third party (like T-Mobile) are not eligible for additional members. I have no idea why Netflix made that restriction since it makes our Netflix on Us accounts much less valuable. Maybe Netflix wants to eventually eliminate third party accounts, and this is a first step towards that goal.
That restriction is what you are running up against. Your daughter can't use your account when she is at college because of the new password sharing restrictions, but you are not able to add her as an additional member because the account is paid through T-Mobile.
T-Mobile can’t add your daughter as an additional member either because of the Netflix restriction on third party accounts.
There is nothing T-Mobile can do unless they negotiate a new agreement with Netflix. Netflix changed the rules. Unfortunately, that means that currently you have just two options:
- Purchase a separate subscription through Netflix (not through T-Mobile) for your daughter.
- Cancel your Netflix on Us from your T-Mobile account. Then purchase a new subscription directly from Netflix and add your daughter as an additional member.
Contact your state AG. You are getting what you pay for, the ability to stream Netflix on 4 devices. You simply have to follow Netflix's rules on how those devices connect.
Looks like it's a Netflix issue to stop password sharing.
Have you contacted Netflix?
According to the Netflix on US support page it states all changes to account is made through Netflix and Tmobile facilitates the payment.
https://www.t-mobile.com/support/plans-features/netflix-on-us
DSavage wrote:
Wow you don't read, my daughters address on ALL ID's and college paperwork is MY ADDRESS, she is on vacation, basically, her ID stays the school sends her paperwork here college is not out of household. ITS COLLEGE! And stop with the NETFLIX on US, I pay the ULTRA for the 4 tvs so I AM PAYING mine is not free! I pay for ULTRA but you are saying T-Mobile cant give it to me then WHY ARE YOU SELLING IT!!! IS MY POINT!
There is no Netflix Ultra plan. I assume you mean Netflix Premium that includes the ability to watch on 4 devices.
Whether you subscribed to Netflix Premium through T-Mobile or directly to Netflix makes no difference. Those 4 devices must be in the same home location. When your daughter is at college and accesses Netflix, Netflix is able to determine that she is not at the home address of the account. Netflix considers this to be illegal password sharing.
If it looks like consumer fraud, then it is consumer fraud. I am urging all affected T-Mobile members to file complaints with the FTC.
Read more on my Twitter thread concerning this issue: https://threadreaderapp.com/thread/1718648377976524810.html@pedro_sanchez Also the FTC, as well as the BBB, who also sometimes files enforcement actions for false advertising. I should note that T-Mobile, Verizon, and Xfinity members are all similarly affected by Netflix' fraudulent actions. My call with a T-Mobile rep. was enlightening as that their own customer service is in the dark about the household policy and all its bizarre rules. Netflix has really dropped the ball here with working with their service partners.
In have been told, that if you access netflix via your cell phone you can work around this blockage.
