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rhysand9325
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Re: I pay for Ultra Netflix BUT TMOBILE can NOT let me use it
cjake wrote: DSavage wrote: Wow you don't read, my daughters address on ALL ID's and college paperwork is MY ADDRESS, she is on vacation, basically, her ID stays the school sends her paperwork here college is not out of household. ITS COLLEGE! And stop with the NETFLIX on US, I paythe ULTRA for the 4 tvs so I AM PAYING mine is not free! I pay for ULTRA but you are saying T-Mobile cant give it to me then WHY ARE YOU SELLING IT!!! IS MY POINT! There is no Netflix Ultra plan. I assume you mean Netflix Premium that includes the ability to watch on 4 devices. Whether you subscribed to Netflix Premium through T-Mobile or directly to Netflix makes no difference. Those 4 devices must be in the same home location. When your daughter is at college and accesses Netflix, Netflix is able to determine that she is not at the home address of the account. Netflix considers this to be illegal password sharing. Netflix also considers families with more than one home, divorced households, those deployed overseas on active duty, or have jobs such as being a pilot requiring travel all over to be things deemed "illegal password sharing." Netflix is essentially attacking itself within, and it's conduct may have chilling effect on the rest of the streaming world.1Ver0likes0ComentariosRe: I pay for Ultra Netflix BUT TMOBILE can NOT let me use it
@pedro_sanchezAlso the FTC, as well as the BBB, who also sometimes files enforcement actions for false advertising. I should note that T-Mobile, Verizon, and Xfinity members are all similarly affected by Netflix' fraudulent actions. My call with a T-Mobile rep. was enlightening as that their own customer service is in the dark about the household policy and all its bizarre rules. Netflix has really dropped the ball here with working with their service partners.18Visto1like0ComentariosRe: I pay for Ultra Netflix BUT TMOBILE can NOT let me use it
If it looks like consumer fraud, then it is consumer fraud. I am urging all affected T-Mobile members to file complaints with the FTC. Read more on my Twitter thread concerning this issue:https://threadreaderapp.com/thread/1718648377976524810.html19Visto1like0ComentariosRe: Netflix limiting to one household.
I think the issue has less to do with T-Mobile but Netflix's absolute terrible and messy implementation of the household policy. I just spent four hours on the phone with a very helpful customer service agent for T-Mobile who was just as confused by Netflix's policies. The Netflix representative that both myself and the TMobile rep spoke with did say Netflix does have plans to add the additional member $7.99 accommodation eventually to plans provided not only through TMobile but also Xfinity and other services Netflix works with to provide bundles. I've gone ahead and filed an FTC complaint in addition to a state attorney general complaint about the issue. I really think we need to voice our view about Netflix's poor unveiling of the household policy that has caused Netflix bundles to not be of equal worth to those offered directly through Netflix.41Visto2likes0Comentarios