iPhone 14 Pro Pre-Order Chaos

Found the issue. They never told us we had to go into our accounts and set a PIN code and also add all other numbers linked to our account. I lucked out tonight picking up on September 16th at the Apple Store by me luckily. So no October ship date for me.  

I managed to get on the phone with a rep I chatted to early in the process, and was able to complete my pre-order of an iPhone 14, with a trade-in of my 12 mini.

They credited my bill with $50 as an apology, and it looks like everything went through.

One interesting note is that while the initial trade-in value of the 12 mini was listed, I was not able to find details on the 24 monthly bill credits, or the promo part of the offer at all.

I’m not sure if this is something that will show up once they have evaluated the 12 mini after I send it in, but it is interesting that there is nowhere that the full trade-in promo is reflected in any of the documentation I have.

Still unable to do an upgrade through website or in apple store. Pin keeps getting rejected on apple. Tmobile says I have to call and who wants to waste hours on a phone. 

basic_ b wrote:

T-Mo caught with their pants down. 55 minutes in, and no one can pre-order. You are wasting my time!

first time trying to be the early bird getting a brand new released device? i cant even remember the last time ANY carrier had a issue free device release.. safe to say you are by far not the only person trying to get this phone..this chaos usually starts to smooth out roughly a few days after the first pre order day.

I was just able to process a preorder through the tmobile website. It's saying the tmobile ship date is 9/16

That was exactly what happened to me. When it was the step of putting it in the cart it crashed. Now it says it cannot find my reservation. 

I just finished a new reservation from the beginning on Apple's website, delivery dates are October 10 already but pick up is September 17, 1.5h from me. So ill do that.

Received the apple update notification for my earlier notification. That bombed as well. Now it is saying it cant find my reservation and I have to start all over with expected ship times being all the way up to Oct 15. This is ludicrous!

Here’s the idiocy I am dealing with.

2 weeks ago, I Jumped to a Flip4 from my iPhone 13 Pro Max, to try it out. Battery sucked, so I returned it on Monday to the local store and got my receipt. I woke up at 4:45am PST to make sure I got an early order in because my cousin is getting married next weekend and wanted to be sure I had it by next Friday. after 2 hours and 45 minutes on a call with customer care because the systems were down, the rep finally got in. They then tell me that I can't jump because I need to return the Flip4. I told them it was already returned and I had the receipt. She then proceeds to tell me to go to the local TMO store (25 minutes away from me) to have them fix it. Seriously? I then call 611 again and am currently talking to another rep who told me they had not received the device. I was like "I returned it on Monday", look it up, here's the day/time I returned it. They saw it was returned but they said that they still had not received my iPhone 13 Pro Max back from the Jump. I told them that I returned the Flip4 and that there was no Jump!! They then came back and said let's see what I can do. They then told me the reason I can't Jump is because I haven't returned a Galaxy S9. I was like what?? I had an S9 from 5 years ago on my account for my step son but he took over his own account and I paid the amount of the phone off. I was like you need to fix this NOW. This is not customer care, this is pure hell, and none of it is from anything I did. They need to get their crap together.

It's been down now for over 3 hours.  Amazing that they cant figure out how to beef up their servers and be ready when they have done this for nearly 12 years now. 

My order almost went through but the foreign rep did not take down my billing information correctly, then the system bombed again after that. Was on the phone since 4:45am PST. Tried through apple store app and they acknowledged T-Mobile systems are down but at least got a reservation code