Hi everyone,When using the t-mobile app after signing in an error page keeps popping up. It says "Sorry, Something went wrong. No podemos procesar tu solicitud en este momento. Intenta nuevamente más tarde". There are two buttons at the the bottom that say 'Dismiss' and 'Try again'. If you click the dismiss button it just brings you to a white screen with the t-mobile logo in the middle and the words 'and done' at the bottom. If you click try again, the same error screen described above re-appears over and over again. Neither of the buttons fix the issue.I have an iPhone XR. I've downloaded, deleted and re-downloaded the T-mobile app multiple times to remedy the issue but it does not. My account is not pre-paid. Using a web browser, I can log into my account with no issues. Anyone else having these same issues? Anyone have a fix?Any help would be greatly appreciated:)

From the looks of it, this has been going on for several months and T-Mobil has done nothing to rectify this. I was migrated over from SPRINT and have had a nightmare experience every since.Did anyone out there come up with a fix? I have tried everything suggested and still nothing. My account on the web is messed up since the migration and they said use the app instead.. That would be nice if it WORKED!!!

Add me to the list. Migrated from Sprint. iPhone XR. Same problems as everyone else. We are sssoooooooooooooooo happy to be on T-Mobile now :(

Hey all. It has nothing to do with any settings on the Tmobile website. IPhone (Android similar), go into settings, find the app, find the section that says Tmobile Settings near the bottom, there is a switch that says Clear App Cache on Next Launch. That fixes it. Rich

I have tried all suggestions noted above. Nothing works. I have given up. I now tell everyone the app is worthless. T-Mobile's attempt to address this has been laughable. As long as the mbl service works, I can live going to the website. There is no way I would ever consider T-Mobile for any other technology offerings if they can't handle something as routine as an app on an iPhone.

My situation is very similar to most people in here. I was migrated over from sprint just a few weeks ago and I've had nothing but trouble since. After chatting with two different "experts" about the app not working I was told that the engineering team was aware of the issue and that I just had to keep trying to login. Then today, all of a sudden, my iPhone notified me that my phone was not activated and I lost all cellular service just like that. I was so upset! I was ready to change carriers but before I did I was gonna try one thing that has helped this issue in the past. I turned my phone off, took out the T-Mobile SIM card, put it back in and restarted my phone and that worked!! I opened the app and it found my account over the network without even having to login!! So to make this long story short, if you haven't already try taking out the SIM card and putting it back. This may only work for customers who have migrated over from sprint. None of the "experts" I chatted with mentioned this as something I could try so I want to make sure people are aware of this being a possible solution. Hope this helps!

iPhone T-Mobile App issue | Comunidad de T-Mobile

Bearwithme
Newbie Caller
Hace 2 años
First of all, can you please tell me how to extract text the way you did? You display evidence in a neat and clean way that makes it easy to provide info that is easily understood.
Finally, the reason I am here is due the same issues a lot of people are experiencing. I also have questions that unfortunately this unscrupulous company is going to evade and waste more time of the people they victimize rendering them helpless and frustrated. The reasons for the issues their customers are dealing with frustrations are way darker than anyone could imagine.

Bear with me
MWD
Newbie Caller
Hace 2 años
RichP wrote:

Hey all. It has nothing to do with any settings on the Tmobile website.

IPhone (Android similar), go into settings, find the app, find the section that says Tmobile Settings near the bottom, there is a switch that says Clear App Cache on Next Launch. That fixes it.

Rich

Thanks Rich !!!
MWD
Newbie Caller
Hace 2 años
MWD wrote:

RichP wrote:

Hey all. It has nothing to do with any settings on the Tmobile website.

IPhone (Android similar), go into settings, find the app, find the section that says Tmobile Settings near the bottom, there is a switch that says Clear App Cache on Next Launch. That fixes it.

Rich

Thanks Rich !!!

I Cleared My Cache and switched to face recognition as soon as I got back on. No more problems. Thanks again.
Kena_V_
Newbie Caller
Hace 10 meses
I am still having this very same issue. This is my 2nd phone with T-mobile. I was also migrated over from Sprint. I am seriously thinking to cancel services. I am not understanding how my service provider app does not work on my phone. This is very sad. I have had a ticket submitted with the tech department since August 2023 with no solution.

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iPhone T-Mobile App issue

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