Forum Discussion
Lied to about promotion
On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife's phone. After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14. I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then. When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit.
Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days. Next time before making a switch, I would ask for a written contract. This is absolutely unacceptance and no one should be charged $40 more due to incompetent employees/false promotions.
I have been a victim of this scam as well. Had to bbb them and still not fixed. They offered me two free phones and a computer (which sucks btw). If I switched from cricket. I have screen shots of everything.... Talked to the CEO Mike ok he credits me says ok everything is fine we are wrong... Not the case I keep getting bills for the Chromebook go. I talked to someone yesterday she was telling me that there's nothing I can do. Bull.... I fcc and bbb them yesterday. I tried to return the crappy computer that I i didn't need in the first place and they wouldn't.
So your telling me you lie to customers? Admit it... Charge what you want. And don't get into trouble. THERE IS NO WAY THIS CAN CONTINUE TO HAPPEN.
How you going to credit the phones and not the computer.. and say that part wasn't part of the promotion. Thank God I took screen shots of everything and I have a good case going. I'm just going to sue... You aren't touching my credit T-Mobile.
g3r2b3 wrote:
This happened to me too! They told me I'd get $800 off my Samsung Ultra and that my Samsung watch was free with the trade in. On top of that I was told that because I would be joining my mother's plan (who gets a discount because of her age) that our total bill would be around $70 per month total. I paid my $400 down and walked out of the store. I went back 2x to try and return my devices and they kept telling me that I'll lose the promotion if I return them. Now I have to pay to for something I didn't feel comfortable with, too the point of trying to return them. I specifically mentioned multiple how I wanted to be able to pay off the phone and not have monthly payments. They told me I could pay off the phone completely after 3 months. I get no discount for anything and now I have to stay and pay for 20 months of a contract for both phone and watch phone lines with insurance. I literally cannot afford this.
Thanks a lot SEABROOK NH.
Im dealing with this right now. Agent offers me a deal to trade in iphone for 800$ credit. I get the new phone, send the old phone. Bill comes in and no credit. Supervisor tells me i had to upgrade my plan to get the promotion...I recorded the phone call, that is not what I was offered or agreed too. Anyway, supervisor gives me 200$ credit to upgrade and now Im supposed to get the 800$ credit over 24 months...wrong. Next month still, no credit. New phone rep says Im not eligible, I had to trade the old phone in at an apple store, not through the mail. Well, there is no way to get the old phone back. Tmobile upgraded my service plan and Im still not getting the 800$ credit over 24 months. Im about to take Tmobile to court or start calling around for a possible class action. Clear violation of the Florida DECEPTIVE AND UNFAIR TRADE PRACTICES Act. Im a lawyer myself, have no problem filing suit. Tmobile will spend more money defending than just honoring the original agreement.
***Record all your phone calls! Get everything in writing!!! Outsourced agents dont know or dont care...just pushing up charges.
Guaranteed if the customer was making the mistake, our credit report would get hit quick. No consequences for a faceless corporation. Makes me feel stupid for being a customer over 10 years. On the phone now again trying to get this promotional credit. Literally have to spend an hour or two every time I call...waste of time. But that is the tmobile business model, make things so difficult that people just submit and as long as your auto pay is turned on, no one cares.
This Samsung tablet promotion got me last year. It's the absolute worst experience I've had with this company, who I've been a customer with for over 20 years!! I returned the device w/in the window of time given and the transferred me to the "engineer" that scammed me to begin with. He immediately tried to argue that I should keep it. I actually yelled at him to shut up and listen to me. I was only then allowed to return it. I was checking my account today to upgrade my phone, and I'VE BEEN CHARGED $20/MONTH FOR THE LAST YEAR. My fault for not monitoring it, but this is so outrageous. I was just on the chat to ask about this and the last message I got was "transferring you to a live assistant"… crickets. I had to type in "Hey! Can I get some help please!" after 5 minutes. They are now saying, "oh did you ask for the "line" to be suspended?" LIKE IT'S MY FAULT. And, yes I did of course. What a sh!t show.
KingCharlie wrote:
Class action lawsuit wrote:
teevang wrote:
On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife's phone. After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14. I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then. When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit.
Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days. Next time before making a switch, I would ask for a written contract. This is absolutely unacceptance and no one should be charged $40 more due to incompetent employees/false promotions.
Well it's March 4th 2023 something happened to me.....exactly......not just me...... a lot of people!!!!! I bet we can get a class action lawsuit going.
All I have to say on this right now ..…
I'm personally going to look into this matter I'm sure that there's a lawyer out there who would love to take this on ..... David and Goliath......
Please let me what lawyer you find. I am also looking into a lawyer.
Interested in this Class action lawsuit, people need to be aware of T-Mobile's deceptive promotion. I too was dumb enough to be scammed by them.
It seems I am not the only who got scammed with T-Mobile promotions. I went to a Costco location to conduct business with T-mobile. It was January 2023 and the T-Mobile promotion at that time was "Keep and Switch ($800), 2022 Switch P9 ($200 per line), and Costco 2022 Activate P3($150 per line)" which sound like a good deal, so I switched over three lines. One line as a Keep and switch because I did not need to replace the phone, I just switch over the service, and the other two was brought in as a Switch P9. Since the deal happened inside a Costco store, each line was also eligible for the Costco Activate promotion. I received the 2022 Switch P9 a few weeks later.
Now the other promotions is a different story, it is now May 25th and still working on the Keep and Switch promotion and the Costco activate. After Many phone calls with each promising that this time the issue have been identified and fixed, that I must wait 2-4 weeks for the e-card to be activated and I will receive a text to redeem the card. Every time I call I asked for a tracking ID so I can refer to it when I dont receive a text after the expected time frame. Each time I use the tracking ID, I am told that it is not valid and we have to start the process all over again and again and again. It is upsetting and it is also the reason why I am posting to hopefully shed light to this SCAM and prevent other people from being victim.
irwanluwandi wrote:
File your complaint to ftc.gov if there is enough, they will look into it hopefully
just did this
Same type experience
Class action lawsuit wrote:
teevang wrote:
On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife's phone. After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14. I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then. When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit.
Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days. Next time before making a switch, I would ask for a written contract. This is absolutely unacceptance and no one should be charged $40 more due to incompetent employees/false promotions.
Well it's March 4th 2023 something happened to me.....exactly......not just me...... a lot of people!!!!! I bet we can get a class action lawsuit going.
All I have to say on this right now ..…
I'm personally going to look into this matter I'm sure that there's a lawyer out there who would love to take this on ..... David and Goliath......
Please let me what lawyer you find. I am also looking into a lawyer.
same here ! went to Tmobile store in Manhattan , switching from Verizon and porting the phone number
- I still have the LEAFLET with me THAT ONLY SAYS STARTING FROM 9/1/22
TOTALLY MISLEAD and scammed
saleseman told me he was doing the application for me and that I would get my 200$ virtual prepaid mastercard -
BUT NOW IN THE WEBESITE IS shows DENIED apparently Tmobile now added a date range that was not on the paper and not what the salesman told me !
Promotion Information Promotion Number: 268707
Descripción de la promoción: Promoción n.º 8 de cambio de 2022
Período de la promoción: 9/1/2022 - 11/16/2022ID de rastreo: KCLJ-0665-0107
Fecha de solicitud: 12/21/2022Información de recompensa
Tipo de recompensa: Tarjeta virtual prepagada
Estado: RechazadoWe also got scammed by the salesmen. They promised $800 towards the cost of a new iPhone 14 if we switch from Verizon. To T Mobile and that we needed to trade in our phones and lo and behold they are charging us monthly for each phone and we were told they are not responsible for misinformation we received. Waiting to pay off phones and we will be leaving T Mobile for their deception. I read there is a class action lawsuit against them. If so can we also be included.
-Alex
