On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife’s phone. After talking to one of the employees about their cur...
This happened to me too! They told me I'd get $800 off my Samsung Ultra and that my Samsung watch was free with the trade in. On top of that I was told that because I would be joining my mother's plan (who gets a discount because of her age) that our total bill would be around $70 per month total. I paid my $400 down and walked out of the store. I went back 2x to try and return my devices and they kept telling me that I'll lose the promotion if I return them. Now I have to pay to for something I didn't feel comfortable with, too the point of trying to return them. I specifically mentioned multiple how I wanted to be able to pay off the phone and not have monthly payments. They told me I could pay off the phone completely after 3 months. I get no discount for anything and now I have to stay and pay for 20 months of a contract for both phone and watch phone lines with insurance. I literally cannot afford this.
Thanks a lot SEABROOK NH.
Im dealing with this right now. Agent offers me a deal to trade in iphone for 800$ credit. I get the new phone, send the old phone. Bill comes in and no credit. Supervisor tells me i had to upgrade my plan to get the promotion...I recorded the phone call, that is not what I was offered or agreed too. Anyway, supervisor gives me 200$ credit to upgrade and now Im supposed to get the 800$ credit over 24 months...wrong. Next month still, no credit. New phone rep says Im not eligible, I had to trade the old phone in at an apple store, not through the mail. Well, there is no way to get the old phone back. Tmobile upgraded my service plan and Im still not getting the 800$ credit over 24 months. Im about to take Tmobile to court or start calling around for a possible class action. Clear violation of the Florida DECEPTIVE AND UNFAIR TRADE PRACTICES Act. Im a lawyer myself, have no problem filing suit. Tmobile will spend more money defending than just honoring the original agreement.
***Record all your phone calls! Get everything in writing!!! Outsourced agents dont know or dont care...just pushing up charges.
Guaranteed if the customer was making the mistake, our credit report would get hit quick. No consequences for a faceless corporation. Makes me feel stupid for being a customer over 10 years. On the phone now again trying to get this promotional credit. Literally have to spend an hour or two every time I call...waste of time. But that is the tmobile business model, make things so difficult that people just submit and as long as your auto pay is turned on, no one cares.
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promotion","id":"message:44961","revisionNum":1,"repliesCount":54,"author":{"__ref":"User:user:49189"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:44961"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:44961"},"body@stripHtml({\"truncateLength\":200})":" On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife’s phone. After talking to one of the employees about their cur...","body@stringLength":"1187","rawBody":"
On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife's phone. After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14. I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then. When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit.
Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days. Next time before making a switch, I would ask for a written contract. This is absolutely unacceptance and no one should be charged $40 more due to incompetent employees/false promotions.
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On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife's phone. After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14. I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then. When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit.
Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days. Next time before making a switch, I would ask for a written contract. This is absolutely unacceptance and no one should be charged $40 more due to incompetent employees/false promotions.
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g3r2b3 wrote:
\t
This happened to me too! They told me I'd get $800 off my Samsung Ultra and that my Samsung watch was free with the trade in. On top of that I was told that because I would be joining my mother's plan (who gets a discount because of her age) that our total bill would be around $70 per month total. I paid my $400 down and walked out of the store. I went back 2x to try and return my devices and they kept telling me that I'll lose the promotion if I return them. Now I have to pay to for something I didn't feel comfortable with, too the point of trying to return them. I specifically mentioned multiple how I wanted to be able to pay off the phone and not have monthly payments. They told me I could pay off the phone completely after 3 months. I get no discount for anything and now I have to stay and pay for 20 months of a contract for both phone and watch phone lines with insurance. I literally cannot afford this.
\t
Thanks a lot SEABROOK NH.
\t
\t
Im dealing with this right now. Agent offers me a deal to trade in iphone for 800$ credit. I get the new phone, send the old phone. Bill comes in and no credit. Supervisor tells me i had to upgrade my plan to get the promotion...I recorded the phone call, that is not what I was offered or agreed too. Anyway, supervisor gives me 200$ credit to upgrade and now Im supposed to get the 800$ credit over 24 months...wrong. Next month still, no credit. New phone rep says Im not eligible, I had to trade the old phone in at an apple store, not through the mail. Well, there is no way to get the old phone back. Tmobile upgraded my service plan and Im still not getting the 800$ credit over 24 months. Im about to take Tmobile to court or start calling around for a possible class action. Clear violation of the Florida DECEPTIVE AND UNFAIR TRADE PRACTICES Act. Im a lawyer myself, have no problem filing suit. Tmobile will spend more money defending than just honoring the original agreement.
***Record all your phone calls! Get everything in writing!!! Outsourced agents dont know or dont care...just pushing up charges.
Guaranteed if the customer was making the mistake, our credit report would get hit quick. No consequences for a faceless corporation. Makes me feel stupid for being a customer over 10 years. On the phone now again trying to get this promotional credit. Literally have to spend an hour or two every time I call...waste of time. But that is the tmobile business model, make things so difficult that people just submit and as long as your auto pay is turned on, no one cares.
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g3r2b3 wrote:
\t
This happened to me too! They told me I'd get $800 off my Samsung Ultra and that my Samsung watch was free with the trade in. On top of that I was told that because I would be joining my mother's plan (who gets a discount because of her age) that our total bill would be around $70 per month total. I paid my $400 down and walked out of the store. I went back 2x to try and return my devices and they kept telling me that I'll lose the promotion if I return them. Now I have to pay to for something I didn't feel comfortable with, too the point of trying to return them. I specifically mentioned multiple how I wanted to be able to pay off the phone and not have monthly payments. They told me I could pay off the phone completely after 3 months. I get no discount for anything and now I have to stay and pay for 20 months of a contract for both phone and watch phone lines with insurance. I literally cannot afford this.
\t
Thanks a lot SEABROOK NH.
\t
\t
Im dealing with this right now. Agent offers me a deal to trade in iphone for 800$ credit. I get the new phone, send the old phone. Bill comes in and no credit. Supervisor tells me i had to upgrade my plan to get the promotion...I recorded the phone call, that is not what I was offered or agreed too. Anyway, supervisor gives me 200$ credit to upgrade and now Im supposed to get the 800$ credit over 24 months...wrong. Next month still, no credit. New phone rep says Im not eligible, I had to trade the old phone in at an apple store, not through the mail. Well, there is no way to get the old phone back. Tmobile upgraded my service plan and Im still not getting the 800$ credit over 24 months. Im about to take Tmobile to court or start calling around for a possible class action. Clear violation of the Florida DECEPTIVE AND UNFAIR TRADE PRACTICES Act. Im a lawyer myself, have no problem filing suit. Tmobile will spend more money defending than just honoring the original agreement.
***Record all your phone calls! Get everything in writing!!! Outsourced agents dont know or dont care...just pushing up charges.
Guaranteed if the customer was making the mistake, our credit report would get hit quick. No consequences for a faceless corporation. Makes me feel stupid for being a customer over 10 years. On the phone now again trying to get this promotional credit. Literally have to spend an hour or two every time I call...waste of time. But that is the tmobile business model, make things so difficult that people just submit and as long as your auto pay is turned on, no one cares.
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This exact thing happened to me in Illinois. I'm so glad you're a lawyer and suing them. Do you have any updates?
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