Forum Discussion
Lied to and billed for a phone that I was offered for free
I have been a good reliable Tmobil customer for over 4 years. I have multiple lines on my plan and I've never missed a payment. I ordered and paid for a new phone just before Xmas 2021. The phone wa...
phivu79 wrote:I come to T mobile in Renton to upgrade my service plan from essential to Magenta and add 1 more line for my son kid watch. As an agent advise , i need to pay $150 for 5 line in Magenta plan, i sweared i asked him 3 times and i had confirmed for $150 monthly payment for that plan. After i received the bill , it cost first month $220 and $170 for monthly after that. I brought the bill to that T mobile store again for asking, and they said it impossible and they can't do $150. I said if you can't do that , so i would like to return everything back to normal and i would like to return the watch too. They said they can switch back but the charge will be higher and they can't take back the watch because only 14 days for return. I really upset and angry , look like i just got scam by a big company.
If your five lines includes the smart watch service then your monthly fee should be:
- 4 lines of Magenta - $140
- 1 Line Smart Device - $10
Total should be $150 as you were quoted. This price is right off their current pricing as of today.
However, the $170 you were billed would indicate you have 6 lines (5 Magenta at $160 plus 1 Smart Device $10).
Your first bill after changing a plan will always be higher than quoted because it includes the pro-rated fee from when you switched plus the full fee in the next billing cycle.
