Log updates

I totally agree. I have been with him for 9 1/2 years and I have five lines for those lines are teenagers and at this point I’m really agitated and I’m bout ready to jump ship because they keep giving you the runaround and there’s no reason why you’re changing things without consulting the customer first and making that decision for us, at this point, I told them they have one more week to get this matter squared away or I will be switching my services 

Good morning has anyone's data usage updated yet? Still having the same problem usage stuck on the 26th. Keep getting the run around from T-Mobile and their excuses are starting to get ridiculous at this point. If any one has has any luck please tell me what you did.

Ediblejesus wrote:

Stronglibra75 wrote:

So pretty much what I have gathered from the multiple times that I've called. They are saying that they are updating their systems to where we will only be able to check our data usage once a week and then in the coming months, it will be where we will only be able to view it once a month at the end of the billing cycle, I have five lines and monitor my usage daily so they probably need to get it together. They're gonna lose lots of business. Praying that it gets fixed soon. I have four teenagers. 😩😩

Well, that is complete BS. I would jump ship over a change like that. Taking away and limiting features is not the way to keep loyal customers. 

I will be finding another courier for my 4 lines. I've been with TMOBILE for 12 yrs but I am done. They could at least try being HONEST

Having the same issues.  Certainly not the kind of service we pay for.  Time to switch companies?

And yet another platform voicing this complaint. It's just not worth the bill we are paying since we upgraded our phones in October, our bill WENT UP $280 MORE than the $119 we were paying before and that's with a military discount. After looking into other cell companies we decided on switching to Consumer Cellular. We can keep our #s, use our current phones and we have access to our usage details for A LOT LESS MONEY! So we're paying off the phones and switching!

Hello, my son is having same issue, his cycle ends on the 27th and up till today, his new logs aren't updated; still shows his  last cycle logs. He has called numerous times and all he gets is give me your info, and maybe we can do a refresh, or it shud take 24-48 hrs to show its been a week!?…

Now my logs are up to date and my cycle ends on the 10th of each month, i didnt have that problem. So tmobile should shud do a complete reset to the system instead of giving everyone the run around...sounds like it's happening to people who's cycles end towards end of month? Let me know if anyone gets any help...tmobile should be able to take care of such an easy isssue.

I'm also getting the run around.  Tech support keeps telling me they'll call me in 48 hours and never do.  One tech told me they're merging with sprint so that's the reason the usage isn't updating,  I said they should be taking care of existing customers first,  if the system can't handle the additional volume what's the answer? Greed.  Make sure the system can handle it before implementing it,  I'm calling every other day just to stay in top of it.

I was with AT&T for the longest time and switched because to T-Mobile last year because they offer international msg/data within their plans. AT&T adds it as an extra option and it's expensive. If I didn't need international I would had never switched. I never had any problems with AT&T with customer service!

February 17, 2023 - No progress. No resolution. No explanation. It has been 24 days.

Wait patiently for them to populate when the system generates them.  Usage details are not in real-time, meaning a call will not show up in your account usage immediately after that call is finished.  Calls and texts over WiFi Calling will not show in your account usage at all.