Forum Discussion
Representante de ventas engañoso
About six months ago I changed from AT&T to tmobile. Aside from the occasional no service...I've had a good time using them for my mobile provider, however if something sounds to good to be true,...
What have I said has led you to believe I don't understand what a down payment is? I realize a down payment is not an imaginary amount of money tmobile comes up with, I pay, and then it magically disappears. Whatever you are to tmoblie means very little to me at this point, I've accomplished what I set out to do via private message with a "tmobile" representative and I'm growing tired of you passive aggressively questioning my intelligence. I'm done with this conversation its exhausting repeating my point to someone who neither gets it nor is helpful in anyway. Thank you tmobile for acknowledging my concerns. For the time being I will remain a tmobile customer.
You misunderstand my intentions, I'm not arguing policy. If that's what is required to upgrade I fully understand. My goal was to convey to old and new customers of tmobile that upgrading isn't as easy on the wallet as your store representatives will lead them to believe. That's one issue with paying employees based off commission. I manage a successful restaurant and tipped employees will tend to make a deal seem sweeter then it may be to insure a greater tip. In these cases we as superior chock it up to human nature, honor the deal that may have been made, inform the customer its not our policy, and then deal with said employee accordingly. Just like athletes reflect their coaches or paramedics reflect doctors, they reflect upon us and it is our responsibility, in some cases, to follow the code that the customer is always right. I'm not trying to get anything for free just what I was offered but since that did not happen I have made it a goal of mine to let others know what they may be getting as opposed to what they are told by the evident "used car salesman" you have working at some of your stores. I say that loosely and am not making a generalization about tmobile employees as a whole. Still it remains true, I was misinformed and nothing was done to correct the issue. I understand people make mistakes this one just happened to be at my 400 dollar expense.
