Forum Discussion
Representante de ventas engañoso
About six months ago I changed from AT&T to tmobile. Aside from the occasional no service...I've had a good time using them for my mobile provider, however if something sounds to good to be true,...
What have I said has led you to believe I don't understand what a down payment is? I realize a down payment is not an imaginary amount of money tmobile comes up with, I pay, and then it magically disappears. Whatever you are to tmoblie means very little to me at this point, I've accomplished what I set out to do via private message with a "tmobile" representative and I'm growing tired of you passive aggressively questioning my intelligence. I'm done with this conversation its exhausting repeating my point to someone who neither gets it nor is helpful in anyway. Thank you tmobile for acknowledging my concerns. For the time being I will remain a tmobile customer.
As a fellow customer and not a company rep (this is a community forum) I have to say I wish T-Mobile would have less scripted answers and more human replies such as I have sent previously. Thanks! I was conveying the idea of objectivity and giving examples of how the process works and why.
But, here is a scripted response you might expect. It's from the 3rd to last paragraph on the ToS Customer Agreement form you signed.
The Agreement is the entire agreement between you and us regarding the rights you have with respect to your Service, except as provided by law, and you cannot rely on any other documents or statements by any sales or service representatives or other agents.
Términos y condiciones de T-Mobile
That statement leads me to believe that, no matter what a rep might tell you, T-Mobile will not honor any agreement you might have entered into with a company rep, if that agreement and its conditions are not already a part of the agreement the company has already agreed upon with you, in writing, and proof of complicity is proven and shown by your legal signature. (This is an agreement entered into with any new service or service change, to include devices.)
