Forum Discussion
No Love For Loyal Customers of 20+ Years?
I've been with T-Mobile since the company was VoiceStream. Granted, I did have a slight 1 year gap, I've loyal ever since. The reward for that? Nothing.
Why does T-Mobile not give a crap about long time, loyal customers? Why do only new customers get iPhone deals? Why do I have to add a new line to get a deal? I don't need/want to change my number or add an additional line that I'm not going to use just to get a "deal" on a phone. It actually ends up NOT being a deal at all if you factor in the cost of the unnecessary line.
A few weeks ago, I was duped into adding two lines, then told I could cancel the lines after 90 lines with no penalties. I was incorrectly told that I'd get the phones for super cheap with trade-in, only to find out that I was given incorrect info.
So, I'm back to square one: no deals for people like me who have been around forever. What's the point of being loyal when I can just move over to ATT for basically the same as what I'm paying now?
Does management actually care? Seems like they could give a s4!t and would rather lose a loyal customer than give them the same deal as new customers.
I’m super frustrated ...
I was a Tmobile customer long before when they were prepaid and called PrimeCo. I took my number with me no matter the phone company because that number was my number...What most of the world is not understanding is that Tmobile has monopolized the cell phone industry. I agree with gramps28. usually i buy my phones outright unlocked.
And honestly Tmobile really doesnt care
When my spouse passed they jumped mine to $70.00 AFTER AutoPay. 😫 Same numbers but they changed my account so they couls charge more for the same service I have had for years.
magenta6879627 wrote:
t-mobile does not care any more. I have been with this company for 17 years. I have a phone that does not work properly and asked them to give an upgrade phone that does the daily calls and apps ….they giving me hard time, after many days and hours on the phone, their manager who is extremely unaware of promotions or options, say you have to pay over $600 for a phone, or wait until chrismas , may be there is a promo at that time, or just go with another company!!!
Is that what T mobile does about 17 years loyalty?. we asked them...even tried to reach the CEO….the answer was : we do not care!!!
conclution: perhaps tell everyone about this experience and pack our bags to leave and go with another company who is more decent than T mobile.
They outsourced and do not monitor the calls / responses. Really don't care anymoreTry upgrading at Best Buy, they will even set you up on the Tmobile EIP.
What is with Tmobile expecting customers to be continually adding “new lines of service” ?
I've been a customer for years as well. And this is exactly what I feel about them! El Servicio al Cliente assigned in Katy Texas are the worst! Their good words are scripted and they definitely do not even exert an effort to sound they mean them. Their bad attitude are the genuine ones. When you call them, you are like disturbing them and that your call isn't welcome.
I switched to the 55+ One plan when it first came out. $70 a month with $10 credit for autopay.
Seeing these comments here made me realized they are aligned and consistent on being “that”.
Anyone find a carrier besides T-Mobile with a decent deal. I agree with all the comments here and will try Best Buy to switch. They messed up a promotion for me, for the airpods and iPhone 14plus. Anyway they couldn't even do a simple promotion or fix correctly and had the nerve to ask if I had a friend to buy the airpods from me. That was my deciding factor to leave T-Mobile after receiving my tax refund so I can buy my phone outright. I'll look google phone as some suggested. 50% sounds pretty darn good.. There is no customer loyalty. Although AT&T is more expensive, they have a customer loyalty support line and want to help. They helped my neighbor. T-mobile is so scripted they can't even process a promotion correctly or take care of the problem. It's turning into another Sprint who never cared about the customers.
15 + years with T-Mobile never got any deal or free phone autopay bill on time now its time to move to different carrier, company don’t care anymore for existing customer now this loyalty will be shopping for new carrier on thanksgiving deals.
BYE
magenta6879627 wrote:
t-mobile does not care any more. I have been with this company for 17 years. I have a phone that does not work properly and asked them to give an upgrade phone that does the daily calls and apps ….they giving me hard time, after many days and hours on the phone, their manager who is extremely unaware of promotions or options, say you have to pay over $600 for a phone, or wait until chrismas , may be there is a promo at that time, or just go with another company!!!
Is that what T mobile does about 17 years loyalty?. we asked them...even tried to reach the CEO….the answer was : we do not care!!!
conclution: perhaps tell everyone about this experience and pack our bags to leave and go with another company who is more decent than T mobile.
This has been really helpful. And have had similar experience. I have a really good deal at Verizon, but because I've been with T-Mobile for 18 years, it feels a shame to leave. I'm gonna look into AT&T and see what they offer. I know Verizon will beat out on the deal, but AT&T might be more reliable. I'm pretty disheartened by them not caring for their long time customers. I guess it isn't what it use to be.
