Forum Discussion
One PLUS Plan - Can't Enable HD Video
Hola,
I've been trying to enable HD video over LTE with no success; the page simply tells me the line is not eligible, despite being on One PLUS. I chatted with a rep who had a tech assist them which led to me being asked for a callback as they had to create a service ticket and escalate it. I explained to the call back rep that I needed to speak to tech support, he transferred me to a girl who, bless her, was really wanting to help but not understanding my issue. She seemed to be misunderstanding me and thought I was having an issue with my data plan as a whole and performed a network refresh. I followed along on the off-chance that it fixed the problem. When it didn't, I asked her to check specifically to see if my account had HD playback enabled at all. After checking she informed me that I "can stream HD video because you are on our One PLUS plan." After realizing that the issue wasn't going to be fixed in this call, I thanked her for her help and now I'm here.
Is there any simple solution or workaround to this?
Thanks for posting this. This issue is related to what our engineers are already working on. Sorry, there's currently not a workaround I can give but our team's getting this taken care of as quickly as possible.
Hi, sorry it's been a busy few days.
On the Profile tab, there is no Media Settings, at least that I saw. However, the way I've been attempting this is going to Manage Data & Add-Ons, Going under Data Pass and clicking Enable HD. This takes me to straight to Media Settings URL and then says I'm not eligible.
¡Hola, @daedalus_!
Did you try following the steps that MC posted above? Keep us posted if you're seeing something different.
Are you going to MyT-Mobile.com to enable the HD option? I'm curious if the option just isn't there when you go to the Media Settings Profile tab. The reason I ask is because if that's the issue, we have team's working on resolving that right now. As of right now, we don't have a workaround for that issue.
