Forum Discussion
Oops, no experts at all and YES a 'SNAG"
Its been almost 2 weeks now, I have spoken to a dozen not-experts and a supervisor. I am starting to believe the Jip (jump) program is a scam. Supervisors promise everything but a solution or any rea...
Oh man! @tecnopagan It looks like you are putting in a ton of work to get something done. We never want anything to be that hard. I have reviewed your posts a few times and have a couple questions because I don't like to assume anything. I don't have access to accounts here, but I do have a few tools that are useful and worked in the team of experts for many years, so I like to think I have enough knowledge to point you to the right resolution without too much running around.
I know you are getting an error message on the website and when you try to have an expert do the action for you, they are also running into errors and are unable to complete the task.
- You reference Jump, so I think that means you are trying to upgrade your phone, right?
- Do you have Jump (24 month financing) or Jump on Demand (18 month lease with a purchase option price at the end)?
- How long have you had your current device on the payment plan?
I may have more questions after you share these answers, but let’s start there :)
