Forum Discussion
Impossible to activate new prepaid MI line on website, control disabled
Dear T-Mobile and Community: I'm running across a problem trying to activate a new prepaid MI line on a new account. It appears that a required website control is disabled in the website's co...
Interesting! I'm not quite sure why this is happening but I'm going to forward your screenshots and steps back to the engineer to see if we can figure it out.
I appreciate you being extra helpful and breaking down each step. 😊
BonusLover wrote:I had this same issue but found success on Chrome (no special browser settings, adblock and other extensions do not interfere).
To activate a prepaid line where you get a new number, you need to type the area code you want the number to be from, click the search icon (i.e. magnifying glass), check the reCAPTCHA box, then click the search icon AGAIN, and it'll generate and display a number in red font. Then, you need to click the red box to accept that number.
Now, finally, AT LAST, the primary number drop down and the Continue box are valid and let you go through to the payment section. Everything else after that was easy. Just not the greatest web site, clunky and not intuitive compared with other carriers in the year 2021.
This needs to be marked as the answer. I was having this issue in MARCH 2022, tried two different computers, and finally found this thread.
You have to check the box for new number, enter area code, click search, click recaptcha, and click search again before you can then select the first number it gives you or look at other available numbers.
After this, I was able to proceed to checkout. It's absolutely mind-boggling that this interface has been so poor for as long as it has. How many people never signed up because they couldn't get past this?!
