Forum Discussion
Representante de ventas engañoso
About six months ago I changed from AT&T to tmobile. Aside from the occasional no service...I've had a good time using them for my mobile provider, however if something sounds to good to be true,...
What have I said has led you to believe I don't understand what a down payment is? I realize a down payment is not an imaginary amount of money tmobile comes up with, I pay, and then it magically disappears. Whatever you are to tmoblie means very little to me at this point, I've accomplished what I set out to do via private message with a "tmobile" representative and I'm growing tired of you passive aggressively questioning my intelligence. I'm done with this conversation its exhausting repeating my point to someone who neither gets it nor is helpful in anyway. Thank you tmobile for acknowledging my concerns. For the time being I will remain a tmobile customer.
Again not arguing policy and do you represent tmobile? Some of these responses are very cookie cutout to say the least. Or maybe these are just computer generated responses to key words. I'm not sure either way and to be honest couldn't care less. My biggest concern is with the training of tmobile staff and the regard for customer satisfaction. See obviously members of the tmobile team are either improperly trained on how they should convey tmobile policy, or they are just lying. In most cases the best answer is the simplest. Now if one of tmobile's employees is lying to customers or theyre just poorly trained it's damaging to the relationship between the two. I just happen to be an unsatisfied one. Neverless, I was misinformed of the rules, I never once argued. I'm simply trying to spread awareness to what people should expect from SOME tmobile employees. Again not policy and I'm proving my point now if you do in fact work for tmobile. Nothing about misinformation has been addressed by sn_555, only what seem to be scripted responses to something I'm not even debating. In the most layman way I can put it...I understand a down payment is needed to upgrade, I understand how jump works, and most of all I get that tmobile can't just give the house away, but when an employee makes a mistake the company should try to at least meet in the middle. No such offers were given and not even an apology was offered...that's just poor customer service.
