Forum Discussion
Sprint App
Hey! I'm writing this because as of the past 3 weeks my Sprint App is no longer working. Ever since I added a second phone to my account it doesn't allow me to view my bill, or even edit my profile anywhere (website or app). The My Sprint app on both devices only show the current device and says to view billing I need to be on the owners account but I am the owner for the account and when I try and create a new account to make me the owner it doesn't work. I still don't understand why I can't just be a T-Mobile customer instead of Sprint by T-Mobile because nothing seems to be working anymore.
you are the primary account holder for the account correct?
fireguy_6364 wrote:
you are the primary account holder for the account correct?
Yeah, I've been the main account holder from the beginning. Nothing has changed on my end except for the second phone and anything they did backside on the Sprint App.
You might want to reach out to Customer Care at 611 or to T-Mobile via DM on Facebook or Twitter to see if the PAH was assigned to the wrong line. This can be an issue when coming over from Sprint for some reason. Usually when one of the other lines is ported in before the PAH number.
