Forum Discussion
T-mobile charging me after cancellation
T-mobile charging me after cancellation!
I've canceled my iPhone-7 with T-mobile in February 2021. But I realized I've been CHARGED since then. I found out about the additional charges in July and contacted customer service. And the first customer service agent said it has been taken care of.
But later, a few months after the call in July, T-mobile sent me bills again. So I called again to find out what was going on. Another agent told me that it has been taken care of. So there will be no charges.
I asked for a written document to make sure I have a record of it. I have an email saying that the cancellation has been processed since Feb of 2021 and there will be no charges.
But now. I got a bill of $92 from a COLLECTION AGENCY!
I am so frustrated with T-Mobile. They are very sketchy, unprofessional, and disguising. T-mobile does not inform every information that customers need to know and never resolves an issue. They submit their incorrect bill to a CCA and ruin my credit. I have a written confirmation that the phone has been canceled and a balance of $0. It makes no sense why I get charged again.
I will proceed to a legal lawsuit if it does not get removed from the CCA and cleared to a balance of $0.
Aguardo respuesta.
-Ashley
I was told those tablets were free as well
figure any time ANY carrier says you get a free phone/tablet there will be something tied to it..usually you must have either an account for said free phone to be on or in the case of a free tablet usually you must have a data plan for a certain amount of time before you can cancel its data plan and do whatever you want with it.
This reminds me of what happened to me with Verizon back in the early 2000's. I renewed after my 1 year at the 'corporate store', after waiting nearly an hour. On Xmas morning (a couple days later) we went to use it .. and it was a message stating to visit Verizon as the phone was assigned to a different address/number. Returned and cancelled device within the 14 day 'at the store', with cancellation paperwork. End of the month … a bill. Contacted VZW, and they claimed they hadn't received any cancellation. Went to the store - they claimed it was sent to VZW and was returned, and I shouldn't worry. Next month … another bill with 2 months. Corp claims they haven't received, and store claims it was cancelled, then comes a notice from collections. I contacted BBB, and never heard from VZW or collections again, and no hit on my rating. Similarly, I have never gone to Verizon since.
Hello, I previously had cell phone service with T-mobile and we cancelled it and switched to ATT in September 2021 because we never had good service anywhere. My last bill was autopaid in September and never received any letter from T-Mobile. However, I received a letter from a debt collector named Convergent dated 1/10/22 for T-Mobile for $623.91. Then, I received a Final Notice letter from T-Mobile dated 1/20/22 saying that I owe $623.91. I called the debt collector and they said T-Mobile pulled the account from them. Then I received a letter from a different debt collector named Frontline Asset Strategies for the amount of $1,710.41. I disputed it with Frontline. T-Mobile has been charging me monthly for service that I cancelled in September 2021. How can they charge me for service that I don't even have? How can they try to send it to a debt collector, pull it back from them and send a different amount to a different debt collector before trying to contact me? I will proceed with a lawsuit if this account is not cleared to a $0 balance and cleared, as I have read online many multiple complaints of T-Mobile doing this to other customers. Gracias.
I had this happened to me too, sad thing is I asked agent after I paid it off and canceled. Is there anything else I need to do next thing I know collections is calling me dropping my credit score below 600 car broke down and I couldn't get approved for loans to fix it. This has literally ruined my life Luckily, I got my car fixed but I can't get approved for anything now.
I have just been sent a claim from a debt collector for a service charge from almost 3 years ago with T-Mobile.
I had service for 27 days and then cancelled and sent the equipment back all within their 30 day requirement. Apparently they are charging me for another month and neglected to let me know for all this time.
T-Mobile you are the problem!
