T-Mobile has been overcharging me for months

We have been with T-Mobile for 19 years, but since the Sprint merger, everything has gone way downhill, causing us to look elsewhere. The last straws are... 2 "free" upgrades where nobody will credit the payments back to us, AND, bait and switch with internet, charging $150/month for non-unlimited instead of $50 for unlimited, THEN, sending us a second modem, so they can charge us for equipment and service we can't even use, since they don't allow 2 modem lines at one address. We are trying to track down ANYBODY who can help us at T-Mobile. Somebody said call 611. We did, they promised refunds, then gave us a measly $20 credit (instead of the $300 or so they overcharged)... and the new bill is still trying to charge for a non-existent line and unused service.

BobTucson wrote:

We have been with T-Mobile for 19 years, but since the Sprint merger, everything has gone way downhill, causing us to look elsewhere. The last straws are... 2 "free" upgrades where nobody will credit the payments back to us, AND, bait and switch with internet, charging $150/month for non-unlimited instead of $50 for unlimited, THEN, sending us a second modem, so they can charge us for equipment and service we can't even use, since they don't allow 2 modem lines at one address. We are trying to track down ANYBODY who can help us at T-Mobile. Somebody said call 611. We did, they promised refunds, then gave us a measly $20 credit (instead of the $300 or so they overcharged)... and the new bill is still trying to charge for a non-existent line and unused service.

This forum is primarily a peer help forum for customers to help other customers.  No one here has access to your account.  You will need to either give Customer Care at 611 or reach out to T-Mobile via DM on Twitter or Facebook.

Just found out T- mobile has been charging me since September 2022 for a protection plan $18, since July 23 for a USB adapter and $$4.17 and since July 23 for a phone case $4.17 I never ordered any of these items, so the manager told me to give them until October 2, 2023 to do a escalation on those items. Wow!!!!!!

I owned my phone for a year and I bought it from Best Buy for $100, I paid my phone off 2-3 years ago, so if my current phone breaks I’ll go to Best Buy to purchase one!! so why on earth do I need a Protection plan!!! and all of thee other items I didn’t order.

         Shame on you T-mobile!!!!!!!  

Mikenic03 wrote:

 

       

I got a 120 rebate for international calls, I’ll be waiting 3 months instead of charge 225 they charge me more than 400 w auto payment that’s the way they scam and steal people money 

I d been waiting almost 3 months they just lie on me they said it ll be reflected on OCtober big lie and then I called them again they said November another lie 

stay away from this scammers company my last month w them 

I also spend more than 2 hours w rep who doesn’t know what she’s doing 

I'm completely disgusted by TMoble's practices!

They tell you you have an upgrade & you pay for 18 months for the phones. Which is completely misleading. Is os actually 24 months of a lease & at the end of 18 months they charge you a 1 time jump fee of the remaining 6 months or you can go get another phone (that's what they tell you is your so called upgrade) and continue this cycle!

They are misleading people and forcing them into a corner!

Absolutely despicable TMobile... you should be ashamed of yourselves. 

I've been a loyal customer for 5 years and you just lost my business and I will make sure everyone I know understands how you operate!!