Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hola,
I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they keep making up answers hoping one of them will stick. None of the stick.
Introducción
I had service starting in late August, and in mid October, I spoke to a T-mobile agent online and requested that my account be terminated after the current bill ends. He informed me that I couldn't get a refund for previously paid bills because those bills were for the current month of services. Okay, fine. I asked to cancel the day the cycle ends so I would use all my paid for services without owing anything. He confirmed that I would not owe anything after that.
The agent did not wait until the end of the cycle and instead, cancelled my service right away, with a week or so that I paid for that I didn't get back. No problem. They can keep it.
The Problem
T-mobile kept my autopay still going, and my bills keep coming every month, even though I don't have service with T-mobile at all. They charge my card every month. It's been 4 months since cancellation, and I am still getting my full bill every month. I don't even have my account anymore. Because my account is canceled, I am not able to login to talk to someone about it online.
Customer service on the phone is not understanding the problem, no matter how hard I try to explain it. They keep asking irrelevant things like why did I cancel my services or did I move my number to a different carrier. Who cares? They see that the account was cancelled in October. They see that I have been charged in November, December, January, and I just received an email saying my February one is coming up. Yet they are unable to see why it's a problem that I keep getting billed despite having no service with T-mobile. The last rep I spoke to tried to explain how these recurring bills are covering old months, which is ridiculous. I only had service for 2 months, both paid for. And I have been charged for 6 so far.
Since I couldn't speak to someone who could help me, I disputed the transactions with my credit card, and won. But now T-mobile says I owe them $480 (4 months), and they aren't letting it go, but they aren't explaining what I owe for. And they seem to have no intention of stopping this recurring charge.
I don't want to keep arguing with them over this. It is very time consuming and frustrating. And I definitely don't want them to falsely report a delinquency to the credit bureau. It's ridiculous that they keep my card on file and keep billing it after there is not even an account to bill. My bank agrees and resolves in my favor, but T-mobile is still coming after me for money I do not owe.
Can anyone help?
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
I am also dealing with the same situation. Closed T-mobile account and cancelled service in February 2021, and still getting charges in June 2021. Spoke with an agent a couple times now, and they tell the story that they have personally made sure the account was actually cancelled and no more bills will occur. Hasn't turned out to be true yet, I still get bills.
Wow looks like before I cancel or switch to a different carrier. I'll just keep my one watch line so it's a way smaller bill just in case this tragedy happens! Sorry to hear about this from you folks and thanks for the heads up.
i am dealing with the same situation, i called in months ago to cancel my service with T mobile i informed the customer rep that i want to close out my service completely. and paid off any money i owed on the service and devices. rep told me i was good to go and switched carriers the day now i have an over due bill of a few hundred dollars on a line the they stated was only suspended and not canceled.
They're still doing this. I cancelled service in December 2020, and they've been billing me. Spoke with an agent tonight and he said instead of cancelling they had noted I asked to suspend the service. Total bs. Hope they decide to actually cancel it this time. I'm game for class action.
I cancelled my account in May 2020 and have been billed all summer even after numerous phone calls and in person visits to dispute the charges. Just received a bill from a collection agency for unresolved charges as well.
Seems pretty obvious that TMobile is intentionally billing cancelled services, and making it unreasonably difficult to get these charges removed.
I moved to Verizon in May and was charged all summer by T-Mobile. Glad to know I'm not the only one, it would be great to get a class action lawsuit going.
I am trying to get people together that cancelled line but continue to get charged. I think this is an ongoing practice by tmobile. I just got a collection bill for more than 1200 just for the line I already cancelled 7 months ago (and customer service agree too). I think this is deliberate and I need to get as many people as possible to see where we can go.
We wanna see that you get help with this. On this message forum, we don't have account access. I understand that you've called before, but you can reach out to our T-Force folks through our social media channels on our Community-2153. They're a great group and can take another crack at giving you more help with this.
Writing a letter takes ages to get a response, and they will most likely just tell me to call in. I don't see why I have to spend so much of my time on this just for T-mobile to register that I canceled and therefore no longer need to pay. I understand what you're saying about preserving my legal rights (I am a lawyer), but the idea of going through this hassle just to refund money they shouldn't be charging is really irritating.
