tmobile usage details is missing

Hey there. I confirmed with our software teams that the usage details are NOT going away permanently. We are working towards figuring out what is causing them not to display and finding a fix. We appreciate your patience while we work through it. At this time, I am closing comments on this thread, but the conversation is ongoing here: USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile

Eliminado 

depending on how long ago you made your account your screen name is probably locked in now. there was a ongoing thread to get help changing your screen name but that thread hasnt been touched in quite some time.

I have seen a Mod post on this board in a few months.

I used to flag the posts so the mods would see them for screen name changes.

fireguy_6364 wrote:

depending on how long ago you made your account your screen name is probably locked in now. there was a ongoing thread to get help changing your screen name but that thread hasnt been touched in quite some time.

gramps28 wrote:

I have seen a Mod post on this board in a few months.

I used to flag the posts so the mods would see them for screen name changes.

Thanks for response. .

Main priority is issue with USAGE and, for me, not at all the first time have had them.

Thanks -- jerry

I too got the "manage data" instead of the usage overview. Problem started 4 days ago when my billing month changed. Also did the reboot on laptop, removed app, reinstalled again, everything besides break my phone. 

SOMEBODY from TMobile please respond to your customers!!!

It's is because of the new iPhone settings. They encrypt messages and this will not show up on your bill, especially on Wi-Fi. You can turn this of by going to settings -> messages ->and then iMessages and turn it off. You can text IPhone to Iphone with only Wi-Fi and no network when it's on.

This same again... usage showing manage data.

Note: This has zero to do with WiFi calling, etc. Going to usage on web portal shows "manage data" instead as occured 3mo ago above. Something broken. Occurs on mobile and desktop PC as did last time. App seems to be missing usage selection entirely. All  fine yesterday . 

Usage over WiFi Calling as one example, isn't logged, at least for Android.  

Jerry59 wrote:

So annoying. Now app shows details selection but same thing as web portal, you get "manage data" when usage details selected. Can t- mobile please, once and for all, get this handled. Per above, a number of us see this on and off it seems.

Managed to view usage details on web portal maybe 3x today out of tons of tries where it shows "manage data" Occurs on portal on mobile or desktop browsers and app does same. (Chrome on Android, edge on desktop). Was perfect yesterday and have not upgraded anything on mobile or PC.

Have you tried using Egde or Firefox?