Forum Discussion
Trade in device dropped in usps but wont show status update
I purchased a new iphone under trade in promo program. I returned my old phone( basically 2 months old) packaged using the tmobile provided return label that was going to Asurion. I dropped the pack...
I would contact USPS and have them open an investigation.
Can anyone share how this issue got resolved? I have the same problem, its been 14 days since I dropped my t-mobile trade in phone package (2 phone in 2 separate packages) in USPS office. But the status on tracking says "Pre-Shipment Info Sent to USPS, USPS Awaiting Item". I went to USPS and enquired about it and they suggested to file a claim online. But when I tried online it says "Sorry, this package isn't eligible for a claim since it wasn't purchased with insurance." The return label has address of Assurant, 1401 Lakeway Dr, lewisville TX. I don't what should I do next.
