Forum Discussion
unable to add credit/debit card or set up auto pay
Soy un cliente prepagado. After the new My T-Mobile experience update I was instructed to re-enable auto pay. When attempting to do so on line I could not add cred/debit card nor activate auto pay. Got this message "We are unable to process this payment transaction. Please visit a Retail Store to complete this transaction" Went to two retail stores, neither had seen this before and couldn't fix the problem while I was in store. I had to pay with cash to continue service.
An engineering service ticket was submitted and I was to receive a call back the next day, two days latter no call back. Sprint sucked and apparently now T-Mobile sucks after they merged. After more than a decade of trouble free service this failure may end my use of T-Mobile.
Has anyone else had to deal with this failure and if so has it been resolved for you…?
tomwil wrote:
Music wrote:
*snip*
It appears you need to enter the payment info for it to be accepted, and not leave it blank.
The payment info fields are grayed out immediately as the page loads before one can attempt to enter the payment info, that is the problem.
Neither me nor the person I replied to are allowed to enter payment info at any point.
Music wrote:
It appears you need to enter the payment info for it to be accepted, and not leave it blank.
I’m in the exact same situation, I won’t be walking to a retail store to pay my bill because they made their website worse again lol
I’ve started looking at Mint and Ting as good options to switch to, they have significantly less predatory data rates as well.Imagine making it hard for customers to give you money
