Forum Discussion
Unable to purchase phone online
I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone I want.
Anyway to get around this silliness?
Ah okay. Sorry, sounds like we didn't get to help you at the store. If traveling to the store is is more inconvenient, we'll need to get our Team of Experts folks to get a Help Desk ticket filed for the site to resolve the issue. To get the phone ordered, we'll either need to help at the store or have our Care folks over the phone help.
This is obviously an ongoing issue! I'm not paying extra for assistance over the phone because this site is sub-par. Fix the glitch! I've tried multiple browsers and the app, I just want to buy a damn phone.
Wow, have literally tried upgrading from the iPhone 8 Plus to the iPhone 11 and all I get it the Oops we hit a snag! message that everyone is seeming to get. I've tried multiple browsers, the T-Mobile app itself, etc. Crazy how this thread is a year old and the same issue is still occurring.
Today is 12/18 and I have been having this issue for over 2 months, is the site ever going to work. it is a little ridiculous that I am forced to go to the store, to purchase a phone only because the site just never seems to work. I have tried, different browsers, clear history, clear cache, etc.... and NOTHING. PLEASE FIX THE SITE 😥
Is anyone here still having trouble upgrading and getting this same error message? I'm not seeing this issue should be going on, but I wanna make sure folks are able to get phone's purchased. ¡Gracias!
Yes, same problem. Tried over a few different days, on the phone, on Safari, on Chrome, on Firefox... no difference. You guys have GOT to fix that stupid error message. It's bad enough that it's uninformative, it's worse that it's falsely reassuring ("The page did not load for some reason, but you are still on track."). I tried, for days, I really did. But that "Oopsies lolz!" message...
