UPS lost trade phone

The package made it to the local post office in Lewisville, TX and just went straight to, available for pick up.  That is what it says when I look at the tracking information and T-Force has said, someone should retrieve it.  It just seems odd for a device to sit at the post office for almost a week when Trade-ins in the past were always delivered.

jinjenk wrote:

I totally agree . Mine was missing after it landed on Lewisville TX . Dont know whos fault. ThatAssurant company cause a lot of problem by my research.  Needless to say USPS. if it doesnt move more a week.start to do something. 
i got my lesson.  Even though this is shipping label T mobile provided to me they dont want to take any responsibility nor have back up insurance for such a case like this. So dissapointed. I am the one who has to run around to find my lost(stolen ?) device to get that trade in bait. 
 

What happened when you reached out to us through Twitter?

The label lists Assurant as the shipper and receiver.  Literally the same information.  T-Mobile may provide it.to tuw customer but USPS lists the company states the company that pays for those labels is Assurant.  Assurant and Asurion are equally horrible companies! 

If my device doesn't get to them.  It will be an FCC and FTC complaint if T-Mobile doesn't step in and do so.e thing.  I will also make sure the device gets blacklisted and file a police report.  These devices are either going missing at the local post office or at the company.  Regardless, it seems like USPS isn't doing their job in the first place.  

syaoran wrote:

The package made it to the local post office in Lewisville, TX and just went straight to, available for pick up.  That is what it says when I look at the tracking information and T-Force has said, someone should retrieve it.  It just seems odd for a device to sit at the post office for almost a week when Trade-ins in the past were always delivered.

 I still think it is odd that it says ready for pickup, but I did get some clarification on how the phones get from USPS to the Lewisville warehouse. The USPS location will gather our packages over a time and then deliver them to the warehouse in waves. Not sure if the timeframe is set or if they wait for a certain number of packages, but this does explain why it didn't immediately go to the warehouse. I love that you shared a screenshot. I am using it to ask more questions and bring attention to the amount of time that devices are waiting to be moved. Thanks for sharing and I will keep you posted on what I hear back. 
There is a buffer built into the return timelines for things like this, so it should be processed before you have any issues. 

I have USPS looking into things as well.  I haven't heard anything back from them yet and that might take a few days to get a response.  Normally, I send devices in through UPS because it is just more convenient.  It just happens I was going to be right by the post office here for lunch so I decided to drop it off there.  Now I wish I had gone out of my way to drop it off at UPS and paid to have it shipped directly to them with an signature required.

Thank you for looking into things, @HeavenM!  T-Mobile could definitely improve upon how this whole process is.  

jinjenk wrote:

I totally agree . Mine was missing after it landed on Lewisville TX . Dont know whos fault. ThatAssurant company cause a lot of problem by my research.  Needless to say USPS. if it doesnt move more a week.start to do something. 
i got my lesson.  Even though this is shipping label T mobile provided to me they dont want to take any responsibility nor have back up insurance for such a case like this. So dissapointed. I am the one who has to run around to find my lost(stolen ?) device to get that trade in bait. 
 

Hola @jinjenk I was wondering if you had a chance to check your account or dial #BAL# (#225#) de tu teléfono. 

syaoran wrote:

I have USPS looking into things as well.  I haven't heard anything back from them yet and that might take a few days to get a response.  Normally, I send devices in through UPS because it is just more convenient.  It just happens I was going to be right by the post office here for lunch so I decided to drop it off there.  Now I wish I had gone out of my way to drop it off at UPS and paid to have it shipped directly to them with an signature required.

Thank you for looking into things, @HeavenM!  T-Mobile could definitely improve upon how this whole process is.  

i would think having them sent to a store and the store send them out in bulk to whoever would be a bit easier to track and keep tabs on..

Hi. @HeavenM 

thanks for staying with this problem. I've I been through a lot last few days. worst was dealing with USPS. they have no communication each other so I had to explain everything over 10 times every time they suggest me a different department. long story short nothing was resolved from USPS. they stop my process right there after 2 month it's just searching.no further action or reply. not even confirming that my mail is missing. 

and I reached out T force on tweeter. they understood my situation and re-enroll me on that trade in credit program . but still not sure I can consider this as a problem solved or not. what if it affect after 2 yr when I want to switch the phone and still they can say. “ hey? we still din’t get your phone. ? worst sinario.

but for now t force is saying they re-enroll me trade credit program so don’t have to worry now. 

do you think is that ok? I'm not worrying now. I want to resolve this problem totally. 

now I think maybe ASSRANT could be behind this. but I don’t want to spill  that now. my phone was almost brand new looking in the original box and almost original condition. 

fireguy_6364 wrote:

syaoran wrote:

I have USPS looking into things as well.  I haven't heard anything back from them yet and that might take a few days to get a response.  Normally, I send devices in through UPS because it is just more convenient.  It just happens I was going to be right by the post office here for lunch so I decided to drop it off there.  Now I wish I had gone out of my way to drop it off at UPS and paid to have it shipped directly to them with an signature required.

Thank you for looking into things, @HeavenM!  T-Mobile could definitely improve upon how this whole process is.  

i would think having them sent to a store and the store send them out in bulk to whoever would be a bit easier to track and keep tabs on..

I totally considered that.  I have seen people complain about stores not wanting to take them or the devices never getting from the store to Assurant to compete the process.  I definitely regret not going out of my way to take it to UPS and paying out of pocket to have it returned.  

I still Don t have a reply from USPS on where it is and the redelivery that was scheduled (never went out for delivery) for the 23rd that has not happened.

I purchased mine online, which is a part of the reason I got.it a week before launch.  The store we like, is about 20 minutes from here.  There are closer locations.  We just don't have much for confidence in the staff at those locations.