Forum Discussion
Usage Details NOT Available (aka not updating) since Feb 1
I called in and put in trouble ticket 2 weeks ago and never heard back from anyone since. Prior to Feb 1, 2023, this real time tracking feature of data, phone and text message usage detail is no l...
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile), but I am so excited that I wanted to say here too: This is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
Same issue, have called and live chatted w three different agents all to hear the same thing… maintenance updates. If this service is being changed to only produce details and update at the end of the billing cycle, my business is going elsewhere. I have kids lines I'm monitoring and there is no way I am waiting until the end of the month to see who/ when they are sending/ receiving calls and texts! Absolutely unacceptable to not communicate this change in advance!
